Presidents Choice Financial MASTERCARD Consumer Reviews

This was one of my favourite credit cards until they did this to me. I hadn't received a statement in a while, so decided to log in and check, but I couldn't log in...I got something about fraud prevention and that I need to re-certify my login by doing some reset of password and them sending me an authentication id. Tried this, failed, got locked out, told to try in 10 mins, 2 hours, and then 2 days...that's when I asked to speak to a supervisor or manager. Turns out they have switched something over, said they sent me an Email about it, which I never received...in this switchover they also reset all notification settings to blank, and that's why I never received a reminder that my balance was due on Nov 7...but it was on Nov 15 that this nightmare began for me. So I paid my bill and was told that after interest rate charges show up on my account that I should call them back about it. A few mistakes they made here...number 1. They say they sent an Email, but because this is MONEY, they should have put a CLICK TO CONFIRM in that Email to ensure two-way communication was achieved successfully...number 2. Zapping notifications was a mistake that could have been avoided if a seamless transition and true customer care was a concern in their switchover. Even if they remove interest charges, this episode makes me rethink who I am doing business with. On the subject to money, I have a zero tolerance for incompetence, which I think was demonstrated here. Customer service is the one and only way that I evaluate a company, 'nuff said.

The credit card is free and you redeem PC points. However, (1) Loblaws PC products are way more expensive than other stores. (2) I had their credit card ($1000) opened in 2009 and closed in 2013 with a zero balance. I never used it for big amounts, but I had some issues with the billing (didn't recognized a charge on my bill) and was late paying for 3 months. Paid it in full when I was tired talking to customer service with no follow up on the issue and closed the account. Now I have a perfect credit history except for that, I didn't even knew my credit was affected until I tried to get approval for a mortgage in 2017!!!

Nov. $10000 limit. Dec. Locked card for security verification. Jan. Unlocked/Completed Jan. Lowered credit Limit and raised interest. I absolutely believe all the terrible reviews that this card is received on this site and others. I wish I would have read them before I signed up. Now there were many other problems with this company that I have just given you the basics. They are liars can't give you a straight answer and I believe there is something really fishy with this company. I feel uncomfortable with them even having my information but what's done is already done. I have four other cards that I've had for years and years and I have never seen or had the problems I do with this thing and those people. Don't get this card unless you are not going to carry a balance.

I received this credit card back in November with a 2500 limit. Used it when on vacation and took some cash advance payment. I noticed they lowered my credit limit to 1600. I always paid on time never missed a payment. I have not used this card for a few months make more than the minimum payments. Now they've lowered my limit to 1200! So this hurts my credit as they lowered my limit again. Well, get this card paid off asap. Worse card ever!

After over 40 years as a loyal Mastercard customer, I asked for a $2,000 credit limit raise. I should mention that I have ALWAYS paid off my credit card in full EVERY month without exception. I was denied. So I phoned (thinking there must be some misunderstanding) to find out why I was denied. The 'manager' told me it was because of many factors: my spending (which was always lower than my credit card limit), mortgage payments (which I don't have as I own my home completely), other credit card debts (I don't have any other credit cards so what was she talking about?!), and credit rating (which is perfect - yes I checked). She couldn't (or wouldn't) be more specific. It was the most ridiculous conversation I had ever had. What fools to deny someone who has the means to pay everything off each month! And if there truly is some kind of problem, she should have told me so I could fix it. I think she just made a mistake and didn't want to admit it. Unfortunately, she isn't the one that suffers.

I only picked up the card because of the free points they gave. A points system is cheap. You would think in store at least they'd offer a good point value but nope. I only used the card once and called there support once. Support took forever and did not resolve my concern (moving points as somehow it created a separate point account for me). Now got a notice of interest rate going up and they will round down on purchase points now. So how do you take a bad card and make it worse? Well, ask presidents choice execs.

I had a PC Mastercard 17 years ago, but I stopped using it 14 years ago. Because my last PC Master was scammed. Then, they sent me a letter. According to the letter, they would close my account, because there was no transaction for the last six months. So, I cut my last PC Mastercard. I paid for all the purchases. 17years later, I applied for PC Mastercard. They denied my application form. I called customer services... I waited for 30mins. According to them, I owe the company money. That's why they denied my application. I didn't know that I owed them money although I paid for everything! They haven't contacted me for 14years! Even though I questioned them, they didn't give me answers. They just gave me many excuses... My last Mastercard account closed completely, but I still have to pay for roughly $900. They couldn't do anything, even though I paid all my purchases off 14 years ago. I don't know where the $900 came from! I'm waiting for the $900 bill from PC Mastercard now. I recommend others never have PC Mastercard.

Started with a credit limit of 7800, kept a high balance for maybe 10 months but always paid more than the minimum every month.
Then I paid 5000$ payment and they reduced my limit 5000$ hurting my credit score. This company is the worst to deal with, I could not get online for 6 months due to an upgrade process that was all to there lack of programming skills. Do yourself a big favour, stay away, you don't need them!

I have called about 8 times now and each time they ask me for more and more information and than say I will be good to activate the next time I call and I call and they transfer me to a specialist. Why they are called specialist? They ask for a bunch of my info and yet my account is still not open. At this point when I call back tomorrow, I'm going to say I don't want to activate it and not worry about it. Because literally, a dog could give me better information. Sorry guys but you do not help at all I have had my card for almost two weeks.