Presidents Choice Financial MASTERCARD Consumer Reviews

I rarely post any review or feedback on a product but I felt compelled to share my experience with PC Mastercard after 1 year.
My credit score has always been over 800. I have never missed a payment or kept a balance over 10%. I’ve spent $20k but always paid at least 90% of the balance by the due date! In short, my account is in excellent standing.
Now I just paid off the small balance that I had and as thank you they just lowered my limit from $4,500 to $1,000 with no warnings, no email, nothing! Trying calling customer service and was on hold for 2 hours and I gave up!
Absolutely disgusted by this company!
I’m cancelling my card! Stay away from them!

Beware of signing up with this company if you expect you will ever require customer service... they have none!!! They spontaneously lowered my credit limit for no reason, and when I called them I waited on hold for about two hours at which point they hang up on me. You can't get ahold of them online either!!! Worst customer service from a company that I've ever had!!!

I have never missed a payment, and have always paid more than the minimum payment. Twice now, they have lowered my credit amount, with no input for me. The last time was just after I paid off the card. Lousy customer service, no care or concern for making customers happy. I can never connect with anyone on the phone. In general, just a lousy company...

Recently I received a credit to my PC MasterCard from an airline company.
The corresponding credit card had been compromised so another had been issued in July 2021.
The credit balance is NOT automatically transferred to the new card & I had to phone repeatedly to request the credit of over $1500.00 to be credited to my account.
After 7 phone calls & 7 weeks of speaking with multiple people this issue was finally resolved just yesterday Jan 21/22 ( they could all see the credit was there from Dec. 12/21
This customer service is absolutely horrible. The wait times on hold are terrible. At least 1 hour or more every time you try to get through.
As soon as my credit is used up... This card will only be used for grocery items that need not be returned.
This is the 3rd time my card has been compromised & I am extremely careful with it. I expect the high credit limit has something to do with it as my wife's card has never had a problem.
Also, my card is expiring & they told me my new card was mailed out over a month ago but I have yet to receive it. When I mention this ... they don't care! Just wait!

Received an email that they lowered my limit effective immediately as they felt the lower limit better suited my needs?
This directly affects your credit score. Keep this in mind when considering a card from them.

I had a card with them for a long time. Multiple times they changed my credit limit without my knowledge. One time, they closed my account without my knowledge and I had to figure out why and fix it.
Then when they introduced their World Elite Mastercard, I wanted to go for that card but they did not let me. I closed my account and applied for the World Elite card directly and got it. But all of this shows the hassle they create for you.
They also do not allow any third party to your account, say if you want to sync your transactions with Mint or with your bank which is another minus.
The only redeeming quality are the PC points at Loblaws group of stores, so only get this if you shop at Loblaws, superstore or the like very often.

About two or three years ago missed two payments in a year. They increased interest which was fine. The problem is they do not reduce it even though things are back to normal. Just noticed the credit limit was decreased. Still use it occasionally. Was planning on getting rid of this card anyway. Will do just that. Just the oddest credit card experience.

I always pay off my minimum due ON TIME and always get charged more interest than the minimum payment. ??? Does that make any sense? If the minimum due is $25 (for example), I end up getting charged interest of $30. SO BASICALLY MY BALANCE OWED IS NOT DECREASING, IT'S JUST PILING UP EVEN IF I HAD NOT USED MY CARD IN MONTHS. Bunch of greedy frauds. Even when I paid off my entire balance I got charged interest again which put me into balanced owed AGAIN. Wait time for customer service is at least 45 mins. CANCELLING AND NEVER RETURNING.

My beacon 783 my credit limit was 14.000 most ever used was just over a thousand dollars on my card.
May 2021, I had my 60th birthday my limit for no reason kept getting lowered. I called numerous times even the superior couldn't answer as nothing else changed in my world or on any other CC. Even called Equifax they had no idea why.
Today November 12/2021 my limit of 1000.00 only change my age!!!! I wish I could sue them...
I cancelled my card bad corrupt company!

Tried to make a large purchase and it was declined, I had enough credit. I called customer service and the call had to be escalated 3 times (this took about 45mins of waiting). I was eventually told that because it was a large purchase it was being flagged and so I can use the card for smaller purchases and try the large purchase and it may or may not go through because it’s being flagged as suspicious and there was nothing the supervisor could do for me. This makes 0 sense, I have the credit, why can’t I make a large purchase if I’m consenting? Cancelled the card immediately.