Presidents Choice Financial MASTERCARD Consumer Reviews

Crazy wait times - waited 2 hours and gave up.
Hire a new customer service team!!!
Having one part-time employee working 2 hours each day is not working out for you or your customers!!!

I signed up for a new PC Financial Mastercard and when I tried to link my Mastercard with a new PC Optimum card there was already a card linked to it automatically which did not belong to me or anyone I know. When I called customer care, they had no clear response to my issue and would hang up after putting the call on hold. I have already called them more than 7 times and it's been approximately 3 weeks and they haven't been able to solve this issue. I HATE the PC Optimum Customer Service.

I would give zero stars if I could. Wasted 5 hours of my life which I cannot take back without being helped. The people who answer the phone (after 2 hours of being I the phone cue will just tell you to call back) Upper management should do something about this.

J ai reçu ma carte de crédit pc choix du président il m est impossible de l activé après 2h30 au téléphone on me passe au service de fraude??? Quelle fraude il ne peuve pas me dire je doit envoyer des document pour certifié mon identité photocopie de mon permis de conduire et facture de mon compte d hydro??? Moi je pense que c est eux qui voulais faire une fraude avec ces document? En tout cas oublier ca moi je met le ciseau dans cette carte service a la clientèle 0!

Unexpected car repairs and loss of the second job resulted in missing a payment and being late on the payment after that. I called to ask for assistance in lowering the interest rate so that I could pay down the principal. I was informed that I would need to be ‘current’, all paid up, to be considered for their ‘hardship program’ and then the interest rate would be lowered. If I was all paid up and current, I wouldn’t need the hardship program! Out of all the customer service representatives I spoke to, only one understood what I was saying and he was the only one with any personality whatsoever. Their credit department called me NO LESS THAN 6 times every day! When I’d answer, nobody was there. Every time I called them, I was on hold for no less than 2 hours each time. Now, after being overdue for 3 months (I have been paying whatever I could each month) they have sent my account to a collection agency. TERRIBLE customer service and I would not recommend getting a PC Mastercard to ANYONE! Both of my kids and ex-husband have all cancelled their PC Mastercards because of the poor customer service. My other credit card company has stopped all interest for a FULL YEAR !! PC Mastercard needs to get in touch with real life.

I cancelled a card after the owner died and 8 months later I have not been given the credit owed to his estate. Four times they asked to see the death certificate and four times - nothing. SHAME on you.

Nowadays it's easy to just blame it on the pandemic.
It's just outrageous. I had to wait for more than 1 hour just to transfer to another call and got disconnected on the course.
I understand due to pandemics it is a bit hard, but I don't this is anything related to that.
If I had an option for negative stars I would have gone with that.

I cannot believe how dumb and unhelpful customer service is at PC MasterCard! I applied for a credit card in August and got approved in November and when I called to activate my card they told me to go into their kiosk in the superstore in person to show them proof of id and verify who I am. I did exactly what was asked, I also did all the verification steps when I applied online and sent documents and proof of id. I had to wait again for months and would call and wait 3 hours on hold to speak to a representative at least once a week to activate my card and they kept making me send documents every time and claim they either didn’t get it or they needed more. I have never in my life have had such a difficult experience in activating a simple credit card that was already approved. I ended up closing the account altogether and went to another bank and applied for a credit card and got it in the mail in a week, with no problems whatsoever… My advice is to never apply for a credit card through Pc MasterCard! Customer service is horrific and won’t help or solve problems...

Tried to reach customer service and it took me 5 days!?! The first day I waited 2 hours and gave up. Second 2.5 hours and gave up…
One day I was in the independent store and PC representative wanted to help me and he called from PC phone, I waited 1 hour thinking he can do better but still nothing. I did finally reached them and decided to close my account!
It’s just not worth my time in the future!!!

They don’t answer the phone, they charged me fees without letting me know and can’t talk to customer service until you have 2-3 hours of free time.
I had to go thru different departments to resolve the issue. I finally hung up after spending so much time on hold.
One of the worst and unprofessional services is provided by PC Mastercard.