Presidents Choice Financial MASTERCARD Consumer Reviews

President's Choice Financial hit my credit score, hard. My consistent nearly 800 score for years was dropped to below 725. Why? Because their service is automated and they have 0 personnel working on maintaining customer satisfaction and happiness. At the beginning of this year, I opened the Credit Card account, 2018. I put hundreds of dollars of grocery, gas and additional purchases on the card every month. Every month, I completely paid off the card. Come September, I missed a payment. It slipped my mind. My fault? 100%. Could I pay off the card completely at that time? Absolutely. Come due date next month, I received a call from their collections department. Yes, collections. They said my account was flagged, I could no longer use the card, the credit amount available was reduced and a minimum payment was demanded. The individual on the phone was cold, impersonal, and rude. They were difficult to understand and were the opposite of helpful. I looked back through my e-mails, not one single e-mail reaching out about a missed payment, or even a payment coming up! However, I had plenty e-mails from "President's Choice Financial" screaming about "Points this, offers that, don't miss this chance of this!". Not one text message, not ONE phone call. No message through the application on my phone, nothing on the online account, Nothing. No contact. Rather than give a simple phone call, anything, they made 0 effort to contact me in regards to my account status. I called twice with the complaint and asked that the report and hit on my credit score be corrected and reversed. Their incompetence of being automated and impersonal has significantly affected me. Over a few hundred dollars. Not thousands, a FEW hundred. Telling them that I'd NEVER shop at any President's Choice related stores again, lifelong, including Shopper's Drugmart, didn't mean anything. They would rather sit there, attack my credit rating, than continue to receive hundreds of dollar's every month for, well, I'm in my mid 20's. Telling them that I was appalled with them and that had never had any issues with my other credit card companies, including a card I've had for nearly 8 years, it did not matter to them. Also, said that I had no problem going online and telling everyone, all my friends and family that do shop at their stores about my experience if it wasn't corrected. Since they felt so passionate about affecting my future, I thought it would be appropriate to do the same. To this, they still did nothing. I hinted that a family member of mine, who runs a business that I know applies 10's of thousands of dollars a month onto their company President's Choice Credit card, would likely be calling them (which was the absolute truth and has occurred, she is cancelling the account), they said there is nothing they can do. I am going back to school, and I was about to apply for a student loan. This hit is significant and unfair. I have 2 other credit cards, and open line of credit and have denied credit extensions. I had a great score, until this cold and pathetic excuse of a company hurt me, and gave 0 care about it. I have paid off the card completely and am currently in a dispute claim with a credit bureau. It is recommended I do not apply for the loan for at least 30 days now. We shall see what happens. It frustrates me so much, seeing all my other accounts in "Good, ongoing" standing, with no reports of missed or late payments, all of my diligent and hard work, and 8 months in with President's Choice, they are the only outstanding company I do not have good status with. I will continue to fight and boast until they do something because it just doesn't make sense. Be careful, do not open an account with this Credit Company.

PC master card reduced my credit limit four times in four months as I paid off the balance. Due to this, my utilization ratio did not improve and my credit score did not regain much and I became ineligible for good credits. I had utilized 95% of my PC credit card for two months as I need money, and this resulted in my credit score falling by more than 200 points. Since then I paid off most of my balance in PC credit card, and they reduced my credit limit to the amount I paid off straight for four months. Now I have the balance of about 700, and my limit is reduced to 1000. I had about 4900 balance last month, my credit limit was 5300. I had around 5800 balance two months ago and my credit limit was reduced to 6300. Three months ago my balance was 6800, my credit limit was reduced to 7100... Due to this, my credit score has not improved as my utilization remained high. PC employed predatory tactics so that customer pays more interest and becomes ineligible for good credit products. Due to PC tactics, I could not become eligible for low-interest balance transfer cards and I had to pay PC huge amounts in interest, which I would have avoided if PC did not reduce balance so many times to the amount I paid off. PC should advertise about its behaviour, this is not typical behaviour of any credit card companies across the world. PC should apologize before customers like me for spoiling credit history and financial wellbeing. PC should not attract people in grocery shops and cause misery to people.

I have had my PC Mastercard for over 10 years and, unfortunately, have carried a balance for a lot of that time. I used the card while I was in school and the balance increased to the limit at the time, which was $3500. As I wasn't able to pay down enough to make a dent, so I asked for a credit limit increase to $4500 and was approved. Unfortunately, it still reflected $3500 on my dashboard and I wanted to make sure they increased it as interest was due and would push me over. Sure enough, they put the interest on before updating my limit and then raised my rate to 25%. This was over 2 years ago. Since then I consistently made monthly payments, for well over the minimum, but the interest at 25% really hits the balance. I was informed by 2 other banks that after 6 months of consecutive minimum payments, they are supposed to lower the rate back to 19%, but they refuse. They simply continue to steal money and overcharge with no rhyme or reason. They are totally corrupt and are essentially glorified thieves stealing money and refusing to show any concern or respect for a long serving customer. Meanwhile, I have paid off my $13000 student loan in 5 years by making $200 payments a month, but this card continues to be a cloud. AVOID PC MASTERCARD. They are just a bunch of useless dirtbags and will eventually disappear into oblivion

I got my PC master Card hacked and 2 transactions appeared at the same place: addiction house treatment in Kitchener basically at the same time that I was in the mall updating my cell phone. I called the customer service and they said they can’t do anything because the “purchase” was made with my card and PIN number. They cloned my card for sure, but customer service just say that their card is impossible to be hacked. Just got the card blocked and waiting for the last bill to cancel the PC credit card for good, PC master card, never again. Back to TD Visa, where the customer service works!

I got the MasterCard because I worked at a Shoppers and they had the transfer over while I was there. Now that I don’t work there, it’s useless. Their groceries are way more than anywhere else, customer service is a joke. I can’t take money out. I’ve only missed one payment in a year of only $50 and they completely froze my account. What?! I’ve always paid early and once I pay this off, I’m cancelling and throwing it in a fire. The first customer service guy I talked to was calm but kept going in circles and didn’t answer my questions other than told me he couldn’t help. Asked to talk to a manager and he was useless. Didn’t even try. I’m done

I had a PC Financial card for almost three years and used it and paid in full every two weeks. Went to use my card and it was declined. Thought it was the credit machine, tried at a different store and still the same. Called customer service and my card was cancelled due to it being compromised. Now, this supposed compromise happened in July and here we are in September, no phone call to tell me and if it was compromised, why would it not being cancelled then and not 2 1/2 months after. Was told a new card was sent which I didn’t receive, but I sure get a lot of calls to increase my credit limit! Cancelled the card immediately, not worth the 10 dollars a month towards groceries

I activated my card this morning. My experience of talking to their customer service agents on the phone was already very unpleasant. I had to speak to 4 different agents in order to get somewhat clarified information. 3 of them were far from being pleasant. I do not have high expectation, as I know it is not an easy job. However, they are very impatient to explain and clarify how their reward system works. Contradictory info was provided.

Customers service is the worst and, honestly, for the amount of money they approve you is not worth it. Go with Walmart rewards Mastercard.

Got approached in the store by a lovely lady. Took all my info and she told me I would be contacted. The contact turned into an interrogation worse than homeland security. Got told I needed proof of existence when the lady took all my vital info in the store, in the end, had to abandon the application - all this just to earn points. Complete intrusion and not great customer service. I had to wait on hold for a while, they claimed system issues.

I got my card and started using it. They put a hold on it until I proved who I was and then I had to pay 700 to be able to use it again. My minimum payment was only 50 to which I paid on time. I only used 1000 ish on the card and they want me to pay 700 to use it??? I gave them all the documents they asked for and still a month later they never even looked at it. Now they are looking at it because I called them. This could take days or weeks who knows. I asked them to take off the hold, I mean I’ve proved who I am and I am making my payments, so what’s the problem?? Well, they want me to still pay 700 or the hold stays on the card. Ridiculous!!! I have other card and never had a problem, but these guys don’t care. Don’t get this card! What a joke!!!