Presidents Choice Financial MASTERCARD Consumer Reviews

I have had a very frustrating experience over the past few days with PC. I applied and was accepted for a PC MasterCard...the points incentive was very exciting for me as I own a small business and often make large purchases monthly. The card (and sister card for my partner) came in the mail 7 business days after the application was sent, approving me for an available $12,000 credit. I called and activated both cards, made about 4 or 5 purchases over a weekend, and then a final large purchase over $1500 on Monday. On my way home, I went to stop for a coffee and saw my card was declined. Thinking maybe the account had been flagged due to the big purchase, I called to clear up whatever was going on. The representative I spoke with then told me my account had been frozen, and that I needed to pay back half of what was owing on the card (about $1000) and send in a photo of my utility bill and a drivers license to re-activate the account. Now...this has been 3 DAYS of purchases. Not a month. Not a week. 3 DAYS. I asked over and over again WHY this was happening, and she said the application department needed to review my status. A very vague way of saying "we screwed up, and now we need to hold your account and you need to pay the money back". My partner's card was also frozen, which means we both are now left without a credit card for...how long? When I asked how long this process would take to rectify IF I DID pay the $1000 they were requesting, I was told anywhere from 5-7 business days for the documents to be viewed, and another 5-7 business days for the card to be re-activated. Now, as a business, I can assure you that I can't wait around for 3-4 weeks to be able to purchase merchandise and services. This experience has been a horrible hassle, and when my money is paid off, I will be cancelling this card. I've applied for another credit card in the meantime...but I am SOOO unhappy with how they treated me as a new customer, and how unhelpful they were in answering my questions.

25-30 minutes waiting time each time I call customer service. I only use this Mastercard at selected grocery stores for points. Points are the only reason I have this card. If Costco had all grocery items, I would have shopped there to get 2% back instead of using PC Mastercard. Many years ago, my card was hacked, they had accused me of some charges and had made my life miserable for a few months. Customer service is simply horrible, this card and Canadian Tire Mastercard. Lesson: Never again subscribing for any store-based credit card.

I have been waiting for my card since February. I applied for the card because the offer looked good and my supermarket of choice is NoFrills. Even though I sent in my full Proof of Income Statement as soon as I received the request, I heard nothing for 5 weeks. The first time I finally phoned to follow up, they initially said I sent the wrong documents. They checked again with me on the line and said that they were the right documents after all, sorry for the delay and that the team would work on it and call me back. After they didn't call back, I phoned them and they once again told me they would send it to the appropriate team. They did call me back this time and said again I sent the wrong documents. I asked if they could check again and they said that they could not and I could only resend the documents again. It is now approaching 6 weeks and it still does not look like I will get my credit card anytime soon.

I am with PC Mastercard since 2010 without experiencing any problem but Dec 2017 we were approached by the agents of PC Mastercard in Superstore Airdrie Alberta telling us to upgrade with PC World. I asked them if we need to open a new account with that because I don't want to open a new one since we have PC Mastercard since 2010. We were told to that just activate it and destroy our old card and that's it... same account number. But now we have negative impact rating on the credit bureau because it's actually a new account we do not know I keep on paying without our old account number every time we shop I used to pay afterwards. I thought it just didn’t update yet, that's why I overpaid. That or shopping since we used the card that is not reflected in my online banking, but my payments are there. Then I discovered yesterday by calling them that I am not actually paying it because it's a different account number that we were not told about and now we are facing a negative impact on our credit bureau rating. We were told to call credit bureaus to explain what happen that's why I am giving BAD Rating now because it should be you who needs to explain to them. I paid everything yesterday and requested to close the account. PC Mastercard has to do something about it. If only I have lots of money I wanted to sue them. We don't want to have a negative credit rating as we are going to renew our mortgage soon. We always pay responsibly and we didn’t get an overdue bill. These agents in Superstore Airdrie need to be trained because you are not only making money but you are ruining other people's lives. Instead of us getting a low-interest rate and having easy renewal mortgage. Now, this is impossible for us. You are dealing with the future of the consumers when you are offering them credit cards. At least be honest. Please.

The reason for the bad rating is regarding security. My Grandmother's wallet was stolen from her at the Grocery store yesterday. We called the police and called all of her card companies, but PC financial was an unfortunate experience. She is old and English is not her first language and for security we aren't allowed to help her validate herself. By the end of the phone call we had been told that my grandmothers pin must have been too easy to guess as they had gotten it on the first try and we were liable for the money. It is now under investigation but just the idea that we have to worry about this when she's never even used an ATM before is really upsetting. Most of the companies assured us right away that this would be sorted and she was in no way liable. I've advised her to cancel the card after the investigation as it just isn't worth the risk if she is ever targeted in the future.
To be fair this has nothing to do with the rates or any other part of receiving a pc financial card which she really liked, just the customer service and security when banks clearly have insurance for these kinds of ordeals.

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