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Presidents Choice Financial MASTERCARD Consumer Reviews

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(411 reviews)
Presidents Choice Financial MASTERCARD
1.6 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:

Top positive trending topics ?

Agent/rep knowledge
12.5%
Agent/rep attitude
6.3%
Agent/rep availability
6.3%
Billing/payments
6.3%
Claim - denial
6.3%
Credit Limit
6.3%
Security & Fraud Detection
6.3%

Top negative trending topics ?

Agent/rep availability
50.0%
Agent/rep attitude
31.3%
Agent/rep knowledge
31.3%
Credit Limit
31.3%
Security & Fraud Detection
25.0%
Agent/rep callbacks
18.8%
Billing/payments
18.8%
Cancellation experience
18.8%
Account Changes
6.3%
Agent/rep language skills
6.3%
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WORST ever

by mmmkkk on Jul 1, 2023
1 out of 5 stars

Their customer service quality dropped so much in the past few years that I'm thinking of closing the card at the cost of having a credit check at other banks and spending my time. I've been trying to set up a simple pre-authorized payment for 6 months now. I'm a banker myself so I understand how these things work. Also, the card stops working at the cash register. The additional card that I requested two months ago is not here. Horrible experiences. Noting but frustration.

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Review topics
Billing/payments