Capital One Platinum Costco MASTERCARD Consumer Reviews

I didn't get my rebate cheque in the mail. I called to ask them to send me another copy. They were able to confirm the account rebate balance was untouched but refused to send me my cheque as records indicate the cheque had already been sent. When I told him it most likely got lost in transit, the MasterCard customer representative yelled "THAT IS IMPOSSIBLE" So basically your rebate = 0% if anything goes wrong. If you are looking for someone to add insult to injury please call customer service!

Better service, better rewards with RBC Westjet MasterCard
Capital one is the worst experience I have ever had with a credit card company. Very rude staff.

Capital One decides to change the process and still waiting for rewards cheque. Mailed Feb 3rd and reprint Feb 20th and Customer services advised must wait 2-3 weeks. If not received again, the only option to request another reprint and wait 2-3 weeks. What a scam! Pay my bill in full each month and never late. Why should I wait for the rewards I earned?

This is the worst credit card I have ever had. They freeze your card after a short time of an overdue payment. I was less than one week late on a payment because I was stuck in another country while travelling and couldn't access my online banking in a foreign country and they froze my card. When I called to cancel my card, they forfeited all of my Costco cashback rewards.

I have family members whose credit it much lower than mine and they have over $ 7000 limit. I can't buy a lot of stuff online on costco.ca since they are more expensive than my whole limit. I am forced to use other mastercards and sometimes I am losing on over $ 100 of points with one purchase. Basically capital one is stealing money from me and others like me due to their incompetency. Even a child can do a credit check, just do a credit check, what kind of company are they? Anyways, Costco has really decided to screw over their clients in Canada, but Costco Canada has never been as caring as US Costco.

For no apparent reason, Capital One cancelled my card which effectively cancelled the pre-authorized payments they were taking from my bank every month. I was totally unaware of any of this as I was out of the country for six months. When I returned I had a three-inch stack of letters from a collection agency. Even if Capital One had a legitimate reason to cancel my card (which they didn't) one would think they'd have the foresight to take their payment from my bank account first! I have spent about two hours (so far) on the phone with Capital One with no resolution in sight. I am beyond livid. I am now using my PC mastercard at Costco. As other posters have said I also lost my yearly rewards payment from Capital One because of their incompetence.

Cancelled my card.

As others have said, no credit increases. I've been constantly hitting my meagre limit monthly, enduring the embarrassment at the checkout and making early payments.

As per their "terms of service", I forfeited all of my Costco rewards.

This card has been damaging my credit rating for "high credit utilization".

Well sure. With the limits they give out, a child could hit it easily.

Shame on Costco, a brand that I personally trust for getting into bed with this company.

I had my new membership and had asked both Costco and Capital One numerous times to update it. I had to travel back and forth while neither party would take responsibility on their faults. I was at Costco over 5 times to deal with this and called Capital One on more than 5 occasions to try and get thing resolved. Nobody did anything until my time run out and Capital One cancelled my card along with $180 reward I had on it. No apology, nobody takes responsibility. Over the course of 2 months, all I got was the runaround. Absolutely disgusting customer service.

I have had this card for one year now as we are avid Costco shoppers and decided to reap the benefit of some cash back. I have never encountered such terrible and disappointing customer service with any other credit card that I use (AMEX, other MC). My credit limit is $8000, this must have been determined from the initial credit and salary check conducted. I know we spend more than this but figured the credit limit will be increased in good time as soon as Capital One has evidence of timely & full payments each month (I have an impeccable record with credit cards/bills - never late, always paid in full). It's been a year, I've declined numerous times due to being at the limit and unbeknownst to me, they even allowed a transaction to go through a bit over the limit (under $100), and then charged me a $29 over-limit fee!! I requested a few times for Capital One to increase my limit and they refused, and said it would have to go through upper management for reconsideration, and that they would need to do another credit check and salary check - I refused as I feel I do not need to be begging Capital One, they should be harassing me to increase the limit - crazy! I have never seen anything like it. In addition, cash back refunds are due in Jan/Feb, I did not receive mine until the following June as I kept calling Capital One to state I did not receive a refund, and they kept saying "It's in the mail". Terrible service, I will contact Costco to complain, and will likely cancel this altogether.

WARNING. Compared to other Canadian MasterCard providers Capital One stinks. Capital One fraudulent charge protection and resolution are almost criminal. You loose rewards for having to cancel due to Capital One lacklustre fraud protection. Even after providing detailed information about the fraudsters they could care less. Costco should be ashamed of choosing Capital One. It reflects poorly on Costco.