Capital One Platinum Costco MASTERCARD Consumer Reviews

We tried to use our Costco Capital one card for a transaction to payout another credit card. After a credit amount went into the capital one card they froze our account. Unbeknownst to us of course. So when we went to use the card...nope, declined. After a number of phone calls, they informed us it was frozen because of fraudulent activity!! Really?? We transferred the money!! So we asked to have the money transferred back and were denied. We were told that our banking institution had to make the request. This is after countless calls and umpteen people giving me a different answer every time. Our banking institution made the request on May 1st. I was originally told it would take 2-4 weeks. After making a call today, I was told it would be 4-6 weeks. What was supposed to be a simple transfer between cards turned into a cluster ****. And to top it off, if I wanted to do a cash advance, I could only do one for $300 per day. I would have had to have done 10 to get my money back at what cost? Since the interest rate is off the charts I called and asked to have it raised just for one day even so I could do the transaction and was declined. I asked if I could have my credit limit increased so I could do the transaction and declined. I will never recommend this company or card to anyone!!! This is the worst experience I’ve ever had that has left a terrible taste in my mouth.

WARNING. Compared to other Canadian MasterCard providers Capital One stinks. Capital One fraudulent charge protection and resolution are almost criminal. You loose rewards for having to cancel due to Capital One lacklustre fraud protection. Even after providing detailed information about the fraudsters they could care less. Costco should be ashamed of choosing Capital One. It reflects poorly on Costco.