Capital One Platinum Costco MASTERCARD Consumer Reviews

We have been with Costco since 1996 and we are fed up with this new card "CIBC MasterCard", in fact, because of this card we are considering terminating our membership with Costco. Why Costco is not looking after their merchandise and letting their customers use the card of their choice? Capital One was great, why switch? Twice my card was denied at the gas pump, I contacted CIBC and waited in line for 1.5 hours and no one answered the phone. We are set up to withdraw our monthly invoice directly from our bank. What's CIBC? Costco! Please, get rid of this card, their service is terrible.

I unknowingly had my Capital One credit card "paused". My card is always up to date, and have never made a late payment. However since my address is a PO Box, they decided after years of mailing my bill, to pause my credit card. Everyone knows how I found out! Apparently, they require a physical address. After spending 45 minutes on the phone they were unable to rectify the issue and told me that someone would contact me soon to have this resolved... Still waiting.

This company has the worst customer service. My card wasn't working with the TAP payment and I was trying to rent a hotel room ( which I reserved with my Capital One card) I entered my pin and it kept coming up as invalid or Insufficient funds my balance was paid in full 2 days prior to me taking this vacation. I was stuck with my family (wife, and 2 kids under 10 years old) in a different city with nowhere to sleep and when I called Сapital One CUSTOMER service, I was passed to 2 different agents the last stating she was a supervisor. I explained what was happening and her response was we can bump up your limit but that will take 3 days. I kept saying my balance was paid in full I do not need a higher limit, I'm stuck without a place to sleep and my card is not working. In the end, I had to call a friend to use their card to book my hotel (embarrassing) the CUSTOMER service is terrible and I DO NOT recommend this card. I cancelled my card.

Terrible service! Froze my account without notification. Called Capital One after they declined my annual Wyze subscription, answered all their 'account authentication' questions and then I requested the purchase to be permitted. After being with them for over a decade the security team first demanded I submit a Government ID for their security team's scrutiny because the annual subscription to Wyze cameras was deemed a 'high risk' transaction???
Now my card is inaccessible, my account login is restricted. Thanks, Capital One, stellar job.

Customer Service on overseas calls does not even deserve 1star Policy. Capital One putting a block on my account that has been in good standing because they wanted to update their information on file. Unacceptable! Still after 3 days of trying to contact no success. Multiple transfers, disconnected, dropped calls and hang-up. If they want information they should reach out or send a letter. Sadly a forgotten talent. Getting me into account payment problems with my auto pays, small monthly amounts, that they blocked, without notice of any kind to me, well within my credit limit. If I managed my small business like this I would not expect to be in business long...

They decide to issue me a new card out of a blue without letting me know. No warning at all, you find out 1 day that your card does not work. I called to ask and the representative on the other end is totally useless just like talking to a bot. All the replies were I don't know, I understand your frustration... Not sure why Costco will choose 1 of the worst credit card company.

With this Covid-19 situation right now and you want to go online shopping then the next thing you find out was tour transaction is declined which is so frustrating. I even call to report that unauthorized use of my account and the only thing they can say is "call after three weeks". And I call after 3 weeks then they told me to wait for 30 days and call again. They should not offer any credit cards if they can't handle simple problems like this.

This credit card is a complete scam where one star is too much. My Costco membership unknowingly expired during Covid19 so Capital One cancelled my credit card. This is not the first time they have done something stupid. I had been standing in line on a Friday afternoon waiting to pay for groceries when I found out Capital One has closed the account. No warning whatsoever. This company should not be allowed to offer a credit card.