Capital One Platinum Costco MASTERCARD Consumer Reviews

They forfeit my cashback rewards accumulated almost a year cause I decided to not renew my Costco membership that expired near the end of the year. It will not be forfeited only if it expired after their January voucher issue date. This policy is unfair as there is no point using their card for purchases if Costco membership will expire before they issue the cashback and I decide to not renew anymore. I could be better off with other cashback credit cards than this. Disappointed with this policy and customer service.

I accumulated the rewards of Capital One with a Costco membership. My Costco membership was up for renewal. When I renewed Costco did not give my new information to Capital One. Therefore my account was closed and I lost my rewards. No warning or opportunities to correct.

I haven't received my cash rewards since January. After calling multiple times, their best response is that I have to wait another 3 weeks. This has been going on since February! It is a $600 reward that I earned and they have no interest in solving this problem.

Needed last name changed. I called the first time, was directed to the store. I went to the store, was told to call in. I called again— no records of my first call. The call centre representative with the Filipino accent kept interrupting me while I was talking and never apologized for anything. He said I must mail certain documents. During COVID-19 they want me to go to the post office and mail it. He said I may fax but he gives no guarantees that it will be processed. Asked for supervisor— got transferred to a lady who listened and apologized. She said it’s okay to fax and will be processed. Their call centre representatives are not on the same page with the procedures. Rewards aren’t that great as other cards. The app is extremely long to update payments received. At the end of this, I decided I will not use this card anymore for anything again except for Costco gas. Huge disappointment