Capital One Platinum Costco MASTERCARD Consumer Reviews

Never received my cash reward cheque, after calling in they say they need to re issue another one and the only time they do that is Mar 1 you should get it by mid March! What? No reason why I never received it... Correct address on file? But here's the kicker! They changed the grace period from 26 days to 21 days without notifying me... I only found this out after I called in the 4 time to ask about my late charge fees?
I told them why has my due date gone from 15th to now to the 10th I was never late! Finally they told me... And why must they charge my card for automatic renewal? Can that be taken off?
I'm done with this card, back to using my aspire...
J.love

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I've had this card since Costco joined with Capital One and MasterCard. All I can say is that it stinks. I get OK cash back amounts but the TD Visa will give me way more for my money. My card recently was going to expire so I called them....I got through and the representative issued a new card but then cancelled my current one without telling me. I found out the next day when I went to pay for something. This then impacted a couple pre-authorized payments. I then called the company and they apologized but said my new card won't come for 10 days. I asked for the complaint department twice and was put on hold for 30 mins. They came back and offered me a card to be sent in 5 days and a $30 dollar credit. I asked again for complaints and was advised of what they just gave me and how I had just been compensated. When the new cards come, they will be cancelled. Plus lets not forget the lengthy time it takes for them to process payments. Some months it takes up to 8 business days for a payment to go through. CRAP CUSTOMER SERVICE!

Costco has collaborated with Capital One and giving/promoting the Capital One Mastercard. They say you have a limit of 5k and they have a system where you can spend more than 5k but if you spend over 5k with your card, they would charge you for going over the limit. In the first place, why would you have a system where the limit is 5k but customers can spend over 5k, and they don't tell all these hidden charges they make. They didn't send me a bill and their website was down for 4 days. Because of that my payment was late and they charged me interest rates. The way they have their website organized is messed up.

Better service, better rewards with RBC Westjet MasterCard
Capital one is the worst experience I have ever had with a credit card company. Very rude staff.

WARNING. Compared to other Canadian MasterCard providers Capital One stinks. Capital One fraudulent charge protection and resolution are almost criminal. You loose rewards for having to cancel due to Capital One lacklustre fraud protection. Even after providing detailed information about the fraudsters they could care less. Costco should be ashamed of choosing Capital One. It reflects poorly on Costco.

Costco Mastercard NOT recommended! Good luck getting a reasonable level of credit. I have had mine for over a year and a half, have always paid it in full, use it regularly, and have a great credit score, yet they will not give me a credit limit increase. My other credit card has a limit of over 3 times what I have with the Costco Mastercard. Through reading online reviews it seems the norm that Capital One is keeping credit limits uselessly low on this card... I have a single Costco shop on my balance right now, and the limit is so low I can't even use this card to pay for today's car servicing and new tires. As soon as my rebate cheque arrives in the mail I will be cancelling this card. I am not posting this in hopes of getting my limit increased - I've already had that conversation this morning, but am posting it as an FYI for anyone interested in this card (and to let Capital One know this is an annoying game they're playing with this card!)

I have asked for a credit limit increase from $10,000 because it does not suit our monthly expenses. I have had credit cards for over 30 years, have steady Government income and have NEVER had a balance on my credit card (Never paid interest)
I called today to get an increase because I am tired of getting refused because my husband and I get close to our limit. I was first told that I was refused because my usage was too low!!! I have never had a bill under $3,500!!! I had another Master Card that I just cancelled with a $25,000 limit and an AMEX with $20,000 but I cannot get more than $10,000 on this one!!! I think they don't like customers like me who don't pay interest and get large reward cheques! They are still making money from the vendors! HORRIBLE card. I am upset Costco changed from AMEX.

I have waisted so much time trying to pay my bill and/or log in to my account ever since I got this card half a year ago that I sincerely regret getting it in the first place. Now I am locked out once again, on hold for 45 minutes simply trying to pay my bill without being late. I’m so frustrated and disappointed and I want to let others know that they are falling extremely short of their promises of reliable online banking and customer service.

I applied to get my credit card 2 months ago from Capital One because I’m a regular Costco customer, they gave me a temporary card and they were supposed to send me a permanent card, and I never received it, I phoned them to see why and they said that they had my address wrong, so they asked me again for all my information in order to send me another card and again I never received it, so I phone again hahahahaha and they said it was weird, so they send me a third one by express post, I finally received it and I phoned them to activate it and they said "Ok, everything is good now, you can use it", so I tried to use it and it was not working, I phoned again and the agent representative told me that they have to send me another one hahahahahaha I totally refused his offer and I asked him to cancel my account and everything, they have really poor and inefficient service... what can I expect from a small bank? Tomorrow I will go to get a real card from a real bank!!! It is disappointing and at the end of the way I don’t feel comfortable because I don’t know where my information is, should be somewhere in the city :(

Horrible customer service, no respect when HAD to switch from AMX...would not adjust limits for bigger purchases. They didn't even come close to what AMX was, & we always carry a zero balance with no debts. Said not biased but everyone I talked to was given different amounts, 2 years later they never raised, even my spouse got a different amount. Had questions about other things and would never get a straight answer. Long waits, rude. Bad move on Costco. We use a different M/C now