Capital One Platinum Costco MASTERCARD Consumer Reviews

I'm in the top 10% when it comes to my credit rating and my other credit cards have limits up to 10 times over the $2,000 that Citibank established. I've had the card for about 11 months now, use it for everything and the limit has remained the same. When I phoned to increase the limit I was told "they" could not do it and it was up to Citibank. It was explained that after several months they normally offer a credit limit increase. NOT! On average, I paid several times between statement dates to keep below their limit. What a pain trying to keep track. I like the card benefits so looking forward to Costco changing to another bank. Citibank's poor service and lack of attention to customer need warrants it.

I am so disappointed with the Costco Capital One credit card. They claim to send me my cashback money but I didn’t receive it and they refused to reimburse me because they said it was EXPIRED. This is the biggest scam I have ever seen from a huge company like them and I will NEVER again use their card or do business with anything that carried their name.

I called to request a credit increase as I intended to make a large purchase (book a vacation). Got an automated system that said there were no offers at this time and calling a live person would not help. Anyway, I called a live representative to request how I could request an increase or what the process was. I was told I had to wait for an automated offer. I asked if there was any way for me to make this purchase and was told maybe I should use my visa. For your information, I have zero credit issues, my limit request would not be a concern.
I guess now we know what Capital One will no longer be the credit card company for Costco in Canada.

Absolutely the worst customer service I have ever experienced in my life.
I accidentally overpaid by$1050.00 dollars. Trying to get a refund led to a pack of lies from each different person I spoke to from customer service. My bank sent 3 requests for a refund but they never got a response to their request for a refund of the overpayment.
This card has high interest with low credit limits
They treat their cardholders like Garbage when they need assistance.
My warning is to stay far far away from all Capital One credit cards. They are absolutely the worst all-around credit card company. I'm happy to hear Costco is cutting their ties to this horrible company.

I think Capital One may be an unethical company. If you try to cancel your credit card you will have to forfeit any of the benefits you have earned. They also say that they will continue to let any pre-authorized payments continue to be charged to your card. If you have forgotten any annual pre-authorized payments these expenses along with interest may continue to grow on your card without your awareness because you don't get a paper bill and why would you check the balance of a credit card you believe is cancelled. Some authorities should look into this credit card company's practices. I insisted that they no longer had my permission to make any payments on my behalf. I almost want to test whether they will honour the fact that I withdrew my consent.

I got a scam and reported it in 5 minutes, but a Capital One customer said I have to pay even they know it is a scam as long as scammers had my information.
So, be careful using your Capital One credit card, they are really helping the scammers, not you.

This company has the worst customer service. My card wasn't working with the TAP payment and I was trying to rent a hotel room ( which I reserved with my Capital One card) I entered my pin and it kept coming up as invalid or Insufficient funds my balance was paid in full 2 days prior to me taking this vacation. I was stuck with my family (wife, and 2 kids under 10 years old) in a different city with nowhere to sleep and when I called Сapital One CUSTOMER service, I was passed to 2 different agents the last stating she was a supervisor. I explained what was happening and her response was we can bump up your limit but that will take 3 days. I kept saying my balance was paid in full I do not need a higher limit, I'm stuck without a place to sleep and my card is not working. In the end, I had to call a friend to use their card to book my hotel (embarrassing) the CUSTOMER service is terrible and I DO NOT recommend this card. I cancelled my card.

Terrible service! Froze my account without notification. Called Capital One after they declined my annual Wyze subscription, answered all their 'account authentication' questions and then I requested the purchase to be permitted. After being with them for over a decade the security team first demanded I submit a Government ID for their security team's scrutiny because the annual subscription to Wyze cameras was deemed a 'high risk' transaction???
Now my card is inaccessible, my account login is restricted. Thanks, Capital One, stellar job.

My airline provided a refund to the purchased card but it was expired but MC declined the refund although they knew there's a link to the current card.
When I questioned got 2 options.
They would investigate and contact the airline for a refund to a new card... then they changed their position....now they will send me a letter to provide my airline for the refund......So I do the leg work for them... Lazy...

So my option is to proceed to cancel my Costco MC

I'm in the process of doing...
Lots of cards out there...!!!!

The Bay ended its credit card relationship with Capital One, who then cancelled my Bay MasterCard. I then applied for a Costco MasterCard. Meanwhile, The Bay reissued my platinum MasterCard with their new carrier. I’ve heard that Costco will be ending their relationship with Capital One this year. I want to cancel my application for their card, but cannot get through to a person on the telephone, when I call, I get sent down a black hole of never-ending “push this button or push that button”. Ridiculous.