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Capital One Platinum Costco MASTERCARD Consumer Reviews

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(190 reviews)
Capital One Platinum Costco MASTERCARD
1.4 out of 5 stars:
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Terrible customer service

by Shadow fyr on Nov 13, 2021
1 out of 5 stars

Absolutely the worst customer service I have ever experienced in my life.
I accidentally overpaid by$1050.00 dollars. Trying to get a refund led to a pack of lies from each different person I spoke to from customer service. My bank sent 3 requests for a refund but they never got a response to their request for a refund of the overpayment.
This card has high interest with low credit limits
They treat their cardholders like Garbage when they need assistance.
My warning is to stay far far away from all Capital One credit cards. They are absolutely the worst all-around credit card company. I'm happy to hear Costco is cutting their ties to this horrible company.

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Terrible Customer Service

by Dacre on Jun 4, 2021
1.7 out of 5 stars

My airline provided a refund to the purchased card but it was expired but MC declined the refund although they knew there's a link to the current card.
When I questioned got 2 options.
They would investigate and contact the airline for a refund to a new card... then they changed their they will send me a letter to provide my airline for the refund......So I do the leg work for them... Lazy...

So my option is to proceed to cancel my Costco MC

I'm in the process of doing...
Lots of cards out there...!!!!

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