Capital One Platinum Costco MASTERCARD Consumer Reviews

Customer service is absolutely the worst I have ever experienced. Complete indifference to my needs and requests. I am a business owner with a net worth of almost 3 million... my credit rating is top shelf. Requests for the already too low credit limit to be increased are blown off with complete lack of respect and consideration. When asked to speak with someone who had authority, I was put on hold of an exorbitant amount fo time only to speak to someone who clearly had the same level of authority as the first..ridiculous. Today my wife went to use the cash back cheque, which is on the card that is in both out names on a Costco account in both our names, to be told she was not allowed to redeem it, since she was not me... What?? They brag on website about customers first? they don't give a shit at all..I have completely stopped using card, and have now cleared last payment, (because that's what i do with my bills) and plan to spend the cash back cheque, then I will shred the card

Here’s our challenge with this card: Despite making a sensible request on two occasions over two years, we were met with a firm “no” and what appeared to be indifference. We use this card primarily for Costco purchases. In 2019 & 2020 we purchased relatively expensive holidays through Costco Travel. The Costco Connection magazine recommended using your Capital One Costco credit card to pay for Costco travel bookings. (July/August 2018 issue) So this is what we endeavoured to. When final payment for the holidays was due, the balances exceeded our card’s modest credit limit, so we requested a credit increase. The immediate answer was “no” - with absolutely no rationale given and minimal opportunity to escalate the request with a manager. This is despite never once missing a payment, having substantial financial means and a credit score between 800 and 900. Our requests (both times) were met with complete indifference. Based on our interactions and the other reviews on this site, it is a mystery as to how this company prides itself on serving customers. From their website: “We’re in the business of helping customers succeed with credit.” (Hmmm.) “For over 20 years, we’ve been offering innovative credit solutions which are tailored to the individual needs of Canadians.” (We are individuals but our personal financial abilities didn’t seem to be taken into account.) And, ‘At Capital One, we never stop challenging ourselves to find better ways to serve our customers.” (Really? Not our experience.) Based on the very curt response on both occasions to our requests, we think Costco’s Capital One Canada needs to do some corporate soul searching and perhaps realize they are not hearing their customers. In our case, we can use our Visa Gold card and pay off the holiday balance — no problem there. But we would have preferred to have earned the Costco points. That, after all, is the benefit of the card. I love Costco and their mission of continually providing its members with quality goods and services. It’s too bad that the credit card company they are currently affiliated with doesn’t do likewise.

I’ve had this card for over 2 years. Capital One has refused to increase my useless $4,000 limit. I have called countless times and no one can tell me why. I have perfect credit and have never missed a payment. My visa has a $17k limit. They can’t tell me why my father in law on a limited fixed income was approved for their card with a $7k limit. I can’t wait to cancel this card.

I had a very bad experience with site Autopay. On top of that customer service & technical supports are very poor.
The charged my wrong and after contacting they accept that but they didn't return my money.

We have been with Costco since 1996 and we are fed up with this new card "CIBC MasterCard", in fact, because of this card we are considering terminating our membership with Costco. Why Costco is not looking after their merchandise and letting their customers use the card of their choice? Capital One was great, why switch? Twice my card was denied at the gas pump, I contacted CIBC and waited in line for 1.5 hours and no one answered the phone. We are set up to withdraw our monthly invoice directly from our bank. What's CIBC? Costco! Please, get rid of this card, their service is terrible.

Customer Service on overseas calls does not even deserve 1star Policy. Capital One putting a block on my account that has been in good standing because they wanted to update their information on file. Unacceptable! Still after 3 days of trying to contact no success. Multiple transfers, disconnected, dropped calls and hang-up. If they want information they should reach out or send a letter. Sadly a forgotten talent. Getting me into account payment problems with my auto pays, small monthly amounts, that they blocked, without notice of any kind to me, well within my credit limit. If I managed my small business like this I would not expect to be in business long...

I was laid off from my job and missed 2 payments, my interest went up to 25%, I've made every payment for several months and they won't lower my interest back until a full year. Talk about a company taking advantage, and that 19% isn't enough for them... they need to get extra out of you. Customer service is reading from a book, slowly, but still reading.

Needed last name changed. I called the first time, was directed to the store. I went to the store, was told to call in. I called again— no records of my first call. The call centre representative with the Filipino accent kept interrupting me while I was talking and never apologized for anything. He said I must mail certain documents. During COVID-19 they want me to go to the post office and mail it. He said I may fax but he gives no guarantees that it will be processed. Asked for supervisor— got transferred to a lady who listened and apologized. She said it’s okay to fax and will be processed. Their call centre representatives are not on the same page with the procedures. Rewards aren’t that great as other cards. The app is extremely long to update payments received. At the end of this, I decided I will not use this card anymore for anything again except for Costco gas. Huge disappointment

I didn't get my rebate cheque in the mail. I called to ask them to send me another copy. They were able to confirm the account rebate balance was untouched but refused to send me my cheque as records indicate the cheque had already been sent. When I told him it most likely got lost in transit, the MasterCard customer representative yelled "THAT IS IMPOSSIBLE" So basically your rebate = 0% if anything goes wrong. If you are looking for someone to add insult to injury please call customer service!

Every time I call for an issue it never gets resolved. The customer service department is not trained or knowledgeable about the business, they only read off a script and say sorry. Last time I called asking to cancel a transaction (fraudulent) I was told I have to wait 15 days while the company I wanted to purchase from has my Credit Card info. With another card, all I have to do is text them and it's done! Horrible service. This Credit Card gets cancelled.