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BMO World Elite MasterCard Consumer Reviews

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(50 reviews)
BMO World Elite MasterCard
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Worst Call Center Wait Times

by Sandy on Sep 3, 2019
2 out of 5 stars

Be prepared to be on hold a minimum of 20-40 minutes. I have called numerous times over the past 2 years generally because I am locked out of my account online and need resets. I have never gotten through without a minimum of 20 minutes hold. Of course, when I first signed up for the card and experienced this I spoke with a manager who said: "We are aware of the issue and are working on getting it resolved". Here we are 2 years later the same problem. In the past, we always used CIBC visas and never did we have any wait times like this...We only switched because Aeroplan points were harder to come by and the program was making changes. After using my points on BMO world elite we will be moving on as my time is more valuable than the service BMO offers.

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