BMO World Elite MasterCard Consumer Reviews

The card was blocked for some absolutely minor reason. ID verification SMS did not come through until long after the customer service call. Now have to find a branch, and they are only open during the day.

Very poor customer service. They need to train their staff pretty well about their product and how to do the job well. Don't make any promises just to make your customer okay and don't get mad. Always double-check your job first before doing anything with a customer account, if you don't know what do to go ask your supervisor or whoever knows the procedure well!

I used to love this card for its benefits and customer service.

I have no idea what changed in the past 5 months but I've since canceled my card. No one speaks clear English - took over five minutes to spell out my name - two times, two different representatives kept putting "g" instead of "J" - the wait times are long, took 15 minutes to give my address where my card never came up.

After 8 years of being with BMO World Elite and a similar card for the business platinum level, I canceled both and went to another bank.

I am a medical professional with a perfect credit score. I had a BMO World Elite Mastercard for years but it started to fail me with the denial of my airport lounge privileges.
Hence I applied and tried their cash back BMO world elite MC and got my card 7 weeks ago. It has denied my purchase 3 times in as many weeks now. I called their number and waited an hour for them to answer and their "fraud analyst" cleared my card and promised everything should be fine from now on. So I went ahead and tried the same purchased again and got declined again for the second time and they blocked my card as well. Presently, I am still waiting on the phone they said it will be a wait time of 2 hours now.
So be forewarned, don't ever apply for this BMO world elite product, as far as I am concerned, it is a fraud product.

When you travel or do some type of charge online they block your card making you call and wait hours online to have the card unblocked. Completely done with BMO and this card.

We're here to help is a totally false flag. They cannot help. No one can wait 3-4 hours on the phone to connect. Doesn't matter if you call the concierge line, the main line, the world elite line, or any other BMO telephone line - you get shuffled off into one main area that says phone lines are busy and wait times are 4+ hours.
Either BMO has a lot of issues with their credit card or they are too cheap to hire a proper company or employees to answer the phone. What are they hiding? Why don't they want to talk to their customers - those that pay the bills and their salary?

They hold up my 15K as collateral against my card for the last 4 years. I called them to release the hold-up period, they kept me waiting for 4 hours and 9 min, I posted on my Facebook all details. Then one ring and line disconnected. It was hard to believe for me. Customer service is horrible. Going to close the card.

Absolutely terrible service and wait time! Canceling card immediately as better service is elsewhere!
My BMO credit card was denied for a transaction. I had a zero balance so I called the 1-880 customer service number. On the first day, I connected to inquire about your account. I waited three hours before hanging up. The next day I tried again and after punching in my number, an automated request said ‘we would like to talk to you about your account’ and said your call is being transferred. The automated voice tells me there are a lot of calls and wait time could be up to an hour but if this is about a lost or stolen card please stay on the line. I thought that would be fast. I have been on hold for almost three hours again. Can you imagine the stress of having your card lost or stolen and being on hold this long? Needless to say, I will stay on hold and clear up this problem. Then immediately cancel my card and go elsewhere.

I have this Mastercard that expires in March 2025. I was informed that BMO has made the decision to eliminate the card and replace it with a card with a higher fee. I was told I had until December 2022 to activate a new card. By the way, I had already paid the yearly fee for my current card. Well, surprise surprise tried to use my credit card on August 2nd and the transaction was declined. Called the call centre and waited 3 hours but my phone died so got disconnected. Called the following day at 6 am and waited 15 minutes to be told I need to activate a new card. Really what terrible client service. Big banks do whatever they want without any concern for client impact. Thank God I wasn't travelling. Whoever the Executive that made this decision needs to be fired unless the only concern is fatting up bottomless. I am done and will be moving all my banking.

I am attempting to get hold of the BMO Credit Card Dispute Department and I am currently on hold. I am on the phone now for 2:28:12 to be exact and have yet to speak to customer service. I reckon that I would be here for another 5 hours? Who has time for this? Horrible!!!! Lesson learned - leave BMO and bank locally (credit union).