BMO World Elite MasterCard Consumer Reviews

I use this credit card for air miles. But customer service sucks big time. I have been trying to reset my online password as I am locked out, and it's been over a week and wait times have been anywhere from 2 to over 4 hours on any given day. At this point, I may just cancel the card. Customer Service is everything to me. I guess BMO does not feel the same way?

Got this card after extensive research comparing numerous travel reward cards. I simply couldn't pass up the 3:1 and 2:1 reward rates. The first problem occurred when I was navigating the sign-up for the rewards site... took multiple attempts to secure acceptance of my typed-in info. Directions included in the welcome package were not clear. Started to rack up points and was ready to redeem for a hotel stay through their reward website. Took me 2 hours just to get the website to come up! Followed all steps to book the hotel I needed but the booking didn't go through! I was super frustrated by this time and called the reward centre. It took 2 days before I finally got through and in the end, nothing got resolved. The customer service is terrible!