Walmart MASTERCARD Consumer Reviews

DO NOT USE THIS CARD.

My 83 year old aunt used the card 2-3x per months for the last 10 years. Only 1 pre-auth. Someone called Mastercard and got a new card with her name and a different number and bought 12k in gift cards (and 1 gas and McD's) in just over 4 weeks.

Walmart sent it to collections and would not even listen to us when we called to deal with. They told us "not our problem" Their fraud systems should have picked up dozens of gift cards which was not her pattern.

Dealing with police now. Wasted hours...

There was some promotional mail regarding earning $25 in rewards after spending $250 in a given date range (Sep to Oct). We spent this $250 as per the terms and conditions and still didn't get the rewards for it.
I called customer care on 11/22/23 at around 4 PM EST and all that she repeated throughout the conversation was "We don't have this offer now. We have different offer now in Nov, 23". She can't talk about the offers that are expired. Then I asked who was going to help in resolving the issue? She was clueless and when I asked her to transfer to manager, she said there was no manager and only she needed to handle this call.
Going to cancel this card, completely useless. Other cards give better rewards.

I'm using the third credit card from Walmart rewards Mastercard
No support when there are discrepancies. I reported fraudulent charges being deducted from my credit card without my consent. Customer service put the onus on me and did not go after the crooks that stole my money.
I was forced put a stop order on my credit card. I have to reapply for a new card. Because they would not block the fraud from happening.
Walmart rewards Mastercard has no intention of getting my money back.

I had Walmart reward card for years. It was Ok at the beginning as you can use the cash-back money to shop at Walmart. Then it was hacked few times. The company increase the month limit to let the card being used continually.

Last year, I used the card in US then the card was blocked for no reason. I paid off the owed money (deducted the rewards amount), but the rewards money didn't count. They kept charging me the interest and phoned me many times. There was never smooth communication with the staff over the phone.

The online service function is terrible. No paperless statement, no text reminders when you make any purchase by the card, and not a safe card to use.

I had to call Wallmart Mastercard 4 times and was on the phone for almost an hour and a half just to get a new card. I called Walmart Mastercard and asked them to send me a new Mastercard as the chip was not working. They kept sending me to an automated system to change my pin. Each time I called back I explained to them I just needed a new card sent out they said ok and kept transferring me to the automated system to change my pin. I kept asking for a manager and they kept trying to sell me stuff and saying congratulations you qualify for a supplemental card. I kept explaing that I just needed a new card mailed to me but they just couldn't seem to grasp the concept even though whatever country the call center is in spoke good English.
I tried calling Malmart Canada but would just get routed to the out of country call center.
Stay away from Malmart Mastercard and do your research to find a Mastercard company with good reviews and good customer service

My Walmart MasterCard was closed due to inactivity for 6 months, without being even told if this! I have never had a credit card closed in this manner. I went to a Walmart store and attempted to use my card and it was declined 3 times, with a negative balance. This led to a series of calls that informed me of the closure of my account. Each and every customer service representative was very unapologetic for what I was experiencing and, actually quite rude! I ended up, due to sheer frustration, telling them to cancel my card... No apologies were offered. Disgusting customer service!

Extremely poor customer service! They hang up on you and don’t solve your problem at all. Long waiting line with rude and no knowledgeable people. I will definitely cancel my credit card. Do not sign up for this credit ever if you value your time.

I have autism and the customer services are rude and disrespectful to me. They cancelled my credit card with no warning. Have to talk with 10 different people and no one has a clue what’s going on. Then they hang up on you. Security people are just as rude. Cannot talk to a supervisor have asked many times no response how can you be so disrespectful to your customers? I don’t understand it. Poor company don’t ever apply for a Walmart Mastercard worst customer service ever.

This card has given me hell from the beginning. Poor customer service, attitude from them while demanding you pay them your owed balance. Now I’m dealing with DNA collections because of them who are also making my life a living hell. Stick to other bank's credit cards to keep your life easy. The phone calls are around 15 a day for no reason, they have such high interest and won’t raise your credit limit no matter how good your credit is. Don’t forget, they also RUIN your credit at the credit bureau!!!