Worse customer service -absolutely no stars!
by Frustrated on Mar 20, 2024
1 out of 5 stars
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Had got this credit card when i came to Canada in 2020. Used it few times. Always paid minimum amount even after not using the card. got interest charge every month. was told there is insurance on my card which i was never told about. never got an email or the statement. Called customer service to cancel the the credit card and asked how I can pay 889 dollars even after not using the card that much. Instead of giving a proper response and completing the conversation they kept on asking me is there anything else. Faked the accent of talking nicely to customer. Will never buy this card again. Worse customer service ever.
No one should apply it anyway. It has the worst security system and the worst customer service. Two years ago I discovered 3 fraudulent transactions. I contacted customer service six times and they kept asking me to contact the store directly or I had to pay. I wrote a letter to complain, and they canceled the bill. One year after canceling the account, I kept receiving email alerts that someone changed my phone number. After the complaint, the matter was processed. Yesterday, someone changed it again.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
I got scammed and charged some amount. Called them 10 times and they keep coming up with excuses not to finish the dispute and give my money back. Every time I call they keep referring me here and there and not accomplishing anything. That's it I'm switching.
Wal-Mart MC sends out the bills to customers on the 5th of every month and charges the interest to your credit card on the 6th of every month(that is only 1 day after a customer receives their monthly bill) so that customers would have to pay more interest without given a chance to make the minimum payment to take down the interest before the interest is posted onto the credit card balance. This is dirty business on Wal-Mart's part. Any other credit gives the customers a chance to make their minimum monthly payment before the due date towards the interest before it the interest is charged onto the current credit card balance, that is what the minimum payment is, it is to pay off the interest and not the principle.
You figure at 20+ percent interest on the Wal-Mart credit card is making enough money without robbing their customers and leaving a bad impression, I don't think I will shop at Wal-Mart as much anymore and I do not recommend their MasterCard. Thanks Wal-Mart for raping your customers!
I have been put through hell and back with the security team over the last few months. It took everything out of me to deal with a fraud charge of $500 dollars. (Charge From the USA, and I live in Canada). Originally they removed the charge and said they will investigate it. 2 months later they called me back saying they regret to inform me that I am responsible for paying the charge. Anyone I tell this story to says how fishy it is and that it’s not right. I don’t appreciate how the security dealt with it. She was not helpful at all. I spoke with the supervisor who was actually really nice but I’m still upset about the whole situation. Their investigation sounds completely made up and I do not trust them at all. I paid the remaining balance on my credit card and cancelled my account with them. They didn’t fight for me to stay or anything. I’ve been with them for a few years and have an incredible credit score. It’s so sad how they treat their loyal customers. I have so much to say. But please do not go with this company. I was able to get a new credit card with a popular company and I feel safe about it. When I checked the reviews for Walmart MasterCard I noticed people have had a similar experience so I realize this is an ongoing issue. I wish I checked the reviews before I even applied for this card. Thanks for reading my review and I hope it can help someone.
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
It is really amazing in 2023 you have such a bad credit card. Very awful webpage, completely unprofessional customer service and bad service.
they do not understand your issue. Every passing phone you to explain and i passed to six people. sometimes you feel you talk with people sitting in other countries like AISA
PLEASE NEVER APPLY FOR THIS MASTERCARD-Walmart is not bad but credit card is 10000 percent bad.
There was some promotional mail regarding earning $25 in rewards after spending $250 in a given date range (Sep to Oct). We spent this $250 as per the terms and conditions and still didn't get the rewards for it.
I called customer care on 11/22/23 at around 4 PM EST and all that she repeated throughout the conversation was "We don't have this offer now. We have different offer now in Nov, 23". She can't talk about the offers that are expired. Then I asked who was going to help in resolving the issue? She was clueless and when I asked her to transfer to manager, she said there was no manager and only she needed to handle this call.
Going to cancel this card, completely useless. Other cards give better rewards.
I've had this credit card for 6 weeks & the system has automatically blocked it twice. It seems that anytime you try to use this outside of an actual Walmart store, it blocks it. And OMG, getting it unblocked is a friggin nightmare with customer service. Be prepared to have to make multiple phone calls & speak to several agents before they are able to figure this out. And then of course, it will block again. I'm done with this ridiculous company. My card is cut up & in the trash can where it belongs.
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
I'm using the third credit card from Walmart rewards Mastercard
No support when there are discrepancies. I reported fraudulent charges being deducted from my credit card without my consent. Customer service put the onus on me and did not go after the crooks that stole my money.
I was forced put a stop order on my credit card. I have to reapply for a new card. Because they would not block the fraud from happening.
Walmart rewards Mastercard has no intention of getting my money back.
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Absolute worst customer service dealings I have ever had with a credit card! I will be cancelling the card … I will also advise others to NOT give your business to Walmart Rewards Master Card