Walmart MASTERCARD Consumer Reviews

Worst fraud prevention and customer service in all credit card providers. I noticed unauthorized transactions on my credit card, called and reported it - they wouldn't begin a fraud investigation until I reported this to the police and Canadian Anti-Fraud Centre. I asked 3 different customer service agents to cancel my card because there is fraud taking place, all three said this was done. For 2 months they fought me to make me pay for fraudulent transactions - including transactions after I asked them to freeze my card.
It wasn't until 3 months later before they finally credited me back - and I think they only completed this action because of the Canadian Anti-Fraud center's intervention.
It's been 7 months and I am still fighting to get all my money back.

I had a Walmart Mastercard and was surprised when I received my statement of account that I had so many unauthorized transactions. I immediately called and informed them. The following month, I received another statement of account but all the unauthorized transactions were still there. I went to the Walmart store where I opened my Mastercard, and the Store Manager was very kind and helpful. He promised me that he would communicate this issue to the concerned department. I was happy when I received the next statement of account as they already zeroed out. After a couple of months, I received another statement, and the unauthorized transactions have appeared again. I called and was promised once again that they will refer my case to the concerned person. I hope Walmart can do something about this as this is not a good reflection on them as they don't have a secured system. Customers are prone to fraudulent activities.

I could not pay for my already scanned items at Walmart, and it was very embarrassing because I just slipped only one card into my pocket before going there. One hour later, after listening light music for 40 minutes I found out that my card was "temporarily locked" for a reason unknown to an operator, and the only way to unlock it is to send a fax with a copy of my driver's license to confirm my identity. I used this card for three weeks, and there was no "suspicious" activity at all, just groceries. So I cancelled the card, thanks to the poor customer support and 2 hours on the phone after they failed to call me back the next day and escalate the issue (as they promised).
Surprisingly, they refuse to talk when I tell them that I am recording our conversation too, for reference purposes.

Do not. Do not do it. Do not even contemplate it. Got the card, it’s been hacked three times (awful security). The bigger nightmare is trying to close your account. Closed my card (or so I thought) yet another payment magically showed up three months later that I had no clue about. Ended up going to claims and my credit score dropped by 150 points over 2 months. I’ve had a flawless credit score for 12 years. Do not, Do not, Do not.

My card was compromised and it was a nightmare dealing with the security department. It took many calls to resolve. They were supposed to put a block on the card so that it can’t be used, but they didn’t and the scammers kept using it. I called so many times, kept getting transferred then disconnected. Long story, but in short they’re very incompetent and it was a terrible customer service experience

I do not understand why this card has so many security blocks. I go abroad and I left notes telling them was travelling and they still go ahead and block my card. Also to get unblocked was a disaster and the lady kept me online for an hour asking all kinds of stupid questions. For a small $3K limit card this is annoying and the service very bad as they kept transferring me between departments.
Horrible card - stay away!

My card was blocked so many times and these stupid customer service representatives from the Philippines couldn't help!

I got a credit card from Walmart. I used it and shortly after I was told my card was locked by Walmart and the security department had to verify my identity and I needed to fax a copy of my Drivers license and utility bill. It’s been over two months. I keep calling to ask if the fax was received and status on the review Walmart security department says they are doing to only be told that someone will call me once the review is done. These practices by Walmart are crazy and there is no manager or supervisor overseeing the Philippinos answering the calls. This is the first time that I had been approved for a credit card online and such weird practices have been used by the creditor. I would not recommend Walmart Credit Card to anyone. Why bother give you a credit card if you don’t want the customer to use it. Your fraud department needs an overhaul. Walmart secret shoppers racially profile blacks while they shop and is not a good practice

They are a fraudulent company preying on newcomers. The card is free, but the cost and risk are too high if there are any issues with automatic payment, unidentified transactions. They reported incorrect info to the credit bureau and then said sorry, it's already reported, so they can do anything. My score fell from 817 to 647 after working for years to build my credit as a newcomer! Stay away from this credit card. It is the worst ever!