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CIBC Aventura VISA INFINITE Card Consumer Reviews

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(55 reviews)
CIBC Aventura VISA INFINITE Card
1.5 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:

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Agent/rep availability
50.0%
Agent/rep knowledge
33.3%
Rewards
33.3%
Account Changes
16.7%
Agent/rep attitude
16.7%
Cancellation experience
16.7%
Claim - denial
16.7%
On-hold times/transfers
16.7%
Phone wait times
16.7%
Refund
16.7%
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Account Changes (1) Agent/rep availability (1) Agent/rep knowledge (1) Phone wait times (2) Rewards (2) Rewards and Redemption (3) Travel (2) Trip Booking / Changes (3) Trip Cancellation (1)
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HORRIBLE Customer Service

by Unhappy Customer on Oct 18, 2021
2 out of 5 stars

If you book a flight through CIBC rewards and it gets cancelled, be prepared to spend 3 hours on hold for them to tell you that they will not refund your points and that you are stuck with an airline credit that expires in 6 months time.

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Review topics
Phone wait times Trip Cancellation