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CIBC Aventura VISA INFINITE Card Consumer Reviews

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(54 reviews)
CIBC Aventura VISA INFINITE Card
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Reward program

by Raef Eskander Said on Dec 16, 2023
1 out of 5 stars

The worst ever customer service reward, two times they screwed my reward points, and it take forever to refund my points. I will never advise the CIBC reward program.

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Their technology is horrible and has to cancel trip

by Arch on Nov 7, 2023
2 out of 5 stars

Don’t waste your time with CIBC. The main bank system and the rewards department cannot figure out who does what. You make any change to your details you need to wait 3-5 days to do book a trip. Then after that they still can’t help you because their systems just don’t update or work together correctly. I wasted over a week and many hours trying to get help. No one knows what they are doing. Wanted to book airline tickets for my family trip to BC this Christmas and there is an error in their system that no one that no why’s or can fix it. Was told sorry it may take weeks to fix and you can use your points for airline tickets. This is after waiting a week for their systems and by that time prices of tickets went up by 1K and flights I wanted was no longer available. Told me nothing they could do. They said I can put a complaint in and only way to maybe get a call back is to then escalate the complaint. Otherwise they just sit in a database. Lol. So no care about your complaint and no care that now I could not afford the trip for the family because I was banking on using those points.

Literally talked to about 10 people and most people didn’t know what to do or how to do it. If it’s not on a script then they can’t help you. Will just waste your time sending your call to mother departments.
So angry at the service and knowledge that I’m thinking of changing banks altogether.
Horrible experience. Don’t waste your time. You will not get the service you expect. There are other cards out there you can count on in terms of using your points.

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False advertising

by Arnolda on Oct 25, 2023
1 out of 5 stars

My new Ipad got slammed in a car door in Iceland. CIBC Aventura states clearly they cover accidental damage to property damaged or stolen anywhere in the world if the full price was paid by card. Now they refuse to replace my devise. They say it should be claimed by my household insurance??

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Scotia Momentum VISA Infinite Card

Scotia Momentum VISA Infinite Card

Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:

 

  • 4% on eligible recurring bill payments and grocery store purchases
  • 2% on eligible gas station and daily transit purchases
  • 1% cash back on all other eligible everyday purchases
  • Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
  • Comprehensive Travel Insurance & New Mobile Device Insurance coverage

Get this card / Apply online

Worst card ever

by RR on Jun 27, 2023
1 out of 5 stars

Please do not buy CIBC products. credit card insurance and the travel rewards program are terrible.

1) If you ever had a flight cancellation, best of luck getting their contact centre representatives to process the refunds. They will keep on passing the buck saying that you booked directly through the airline so they can't do anything when the booking was made thru their travel rewards program. Poor guys don't even know how their own system works. It is a total nightmare. Their customer service representatives are extremely rude and have zero sense of how to talk to the customers.

2) The process for refunds can take 2-3 months, but if you would have booked thru the airline it would have been immediate or would have been done in 3-5 business days. The contact centre team will take over 2 hours to do anything if they don't pass you over to multiple agents.

3) Ohh, and did I tell you that their contact centre for bookings, cancellations, and flight changes closes at 8 pm, so if you have a late-night flight you are totally screwed.

4) The customer service email is a joke, their SLA is 72 hours, welcome to 2023 or should I say 2003 since they are still learning on how to respond to emails.

5) Let's talk about their insurance claims, ohh never mind it just exists on paper, if you dare to even think about trying it.

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No communication

by Tanya on Oct 27, 2022
1 out of 5 stars

We booked flights through your CIBC travel agency, one being paid for my rewards and the other by cash. It has been a nightmare we don’t get notice and I thought that we had it all complete when we asked to have that email to get an explanation on this. Very disappointed to get a form letter back which does not address our problem at all. We are truly not throwing away people which we are being treated like!!! It would’ve been good if they were honest in the very beginning that it was a travel agency that we were booking through because we certainly would not have booked through a travel agency back east when we live in the west. And not being able to talk to anybody is absolutely unacceptable.

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Scotia Momentum Visa Infinite Card

Scotia Momentum Visa Infinite Card

Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. 

Get this card / Apply online

If you are looking for a card with free lounge access, look elsewhere

by Sam on Oct 19, 2022
2 out of 5 stars

After spending 2 hours on the phone with numerous staff, downloading the Dragon Pass app, and researching lounge locations, I discovered that this card no longer provides free access to lounges in most major international cities, as it did in the past. CIBC was not transparent about these changes. Dragon Pass became their new service provider in July 2022, (they appear to be located in Taiwan and do not have a 1 800 # for contact). If CIBC is deceptive about this change to the card, what does this mean for other important benefits?

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Lacking of service

by Tom on Oct 12, 2022
1 out of 5 stars

Costs are extremely high compared to booking directly with airlines. If you experience a problem while traveling assistance is non-existent. Attempts to get support go ignored and customer service staff are non-attentive.
Very poor value for the high cost.

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Terrible company when you have a claim

by Babeez on Oct 6, 2022
1 out of 5 stars

I have a trip cancellation on my card.
Had to cancel in July due to medical reasons. I submitted the claim to Global Excel Services.
They sent me a confirmation email on September 1.
They have not advised me or helped me with anything... In fact, I have a rude person on the phone who can't even write down what I spell to her.
She can't find me she says!!!
They are in Montreal - a total geek show. I'm using up my points and changing cards to a company that actually cares. CIBC is really bad news!!!

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Scotiabank® Gold American Express® Card

Scotiabank® Gold American Express® Card

Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:

 

  • Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
  • Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
  • Earn 1 point for every $1 you spend on all other eligible everyday purchases
  • Complimentary Concierge Services 24/7
  • Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65

Get this card / Apply online

Their point system is a scam

by Sally H on Oct 4, 2022
1 out of 5 stars

I booked a flight with points plus $300 tax which I had to cancel, they kept the points and money, not even providing a credit. Will cancel the card immediately.

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