HomeTrust Secured VISA Consumer Reviews

I applied in September 2018. Received PIN at the end of October. The card never arrived. Called them in Jan 2019. They said they are going to send a new PIN and a new card. Received the PIN in 10 days. Three weeks later no card arrived. Called them again. They asked for permission to block the card that never arrived. Promised to send new PIN in 10 days and a new card. What a Joke...

I, like other reviewers, am appalled by the incredibly slow response time. I applied for the card over 8 weeks ago and leave for my trip to California in 2 days... it’s the weekend now, so will definitely not even have a chance of receiving the card! Unbelievable!! Others' credit cards are 2-3 weeks from application to having a card. Had I known, I would not get the card before leaving for my trip, I would not have applied. Thanks for nothing Home Trust!

I applied for a card in Feb 2018, I called multiple times to check on the status, no straight answer, told I should be receiving in weeks. Months later no card, follow up call in Sept 2018 - was told it would be faster to re-apply. Requested to speak to supervisors, no answer, after investigation told my application was declined! I have an excellent credit score of 800+. Was told to check with Equifax, possible error in my files... weeks later I receive my report, address correct, excellent score. Home preferred trust did 3 checks ...2 x in Feb and again in April 2018. The only discrepancy was an old address that was not accurate. After reading other reviews I wonder if I trust this company. I guess I do not have a lot of faith given my experience of how they manage customer calls and concerns.

These folks have been a nightmare to deal with ever since I applied for the card. Wait time for receipt of a card was inordinate with no practical way to even determine if the card was in process or the application was still pending. Called a few months back to advise - I was leaving the country and would be using the card overseas. The operator had no idea what to do or why I would even call to tell them this. Yesterday my card was blocked due to a suspicion of fraud concerning 5 charges in total. Only one of which was for the amount incurred. Called the "customer service" fraud people and was told the only charge they were actually interested in was for the correct charge. After I told them this charge was valid, I was told the block on my account had been removed. I asked why they sent other charges with a specific request that I approve them all. The response was that this was Home Trust practice. Then later told they were actually interested in all the charges by a supervisor and advised to contact Home Trust customer service directly to address them. When asked why I needed to when the card was now unblocked. The supervisor reverted to the standard practice mantra and them only being interested in one charge. The supervisor also told me all charges I was sent were dominated in US currency. When I told her this was strange given I was using a Canadian credit card, she claimed she was unaware of this. Really?

What the heck, applied for this card 4 months ago, still nothing, forget about calling them, you will be on hold for an hour and then hang up, what a joke

Home Trust Preferred Visa Totally the worst company I have ever dealt with for a credit card. Sit on the phone for 40 minutes and then get no answer to the question or problem. Take 2 months to send a credit card and you don't know if you approved for the whole 2 months. When expedited, they had a problem making the plastic card and don't inform you that it is not going to arrive by Purolator as expected. Have spent over 5 hours on the phone and get absolutely no resolution. They are great at giving you the runaround. Will drop them as fast as can be, when any other card company in Canada offers a no-fee foreign exchange on foreign currency purchases.