Credit Card Reviews
HomeTrust Secured VISA Consumer Reviews
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(46 reviews)
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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Happened in the US and again now. The card has $134 debit on it and was rejected by A Walmart and Canadian Tire machine this evening. No help from the 800 number, they said: we transfer you to the credit department. All we got then was a recording that “We are only open Mon-Fri 09-17. This definitely is not a credit card for travel, only a backup card. Good, I also have an MC and AE card. I never had a card with such bad customer service
These folks have been a nightmare to deal with ever since I applied for the card. Wait time for receipt of a card was inordinate with no practical way to even determine if the card was in process or the application was still pending. Called a few months back to advise - I was leaving the country and would be using the card overseas. The operator had no idea what to do or why I would even call to tell them this. Yesterday my card was blocked due to a suspicion of fraud concerning 5 charges in total. Only one of which was for the amount incurred. Called the "customer service" fraud people and was told the only charge they were actually interested in was for the correct charge. After I told them this charge was valid, I was told the block on my account had been removed. I asked why they sent other charges with a specific request that I approve them all. The response was that this was Home Trust practice. Then later told they were actually interested in all the charges by a supervisor and advised to contact Home Trust customer service directly to address them. When asked why I needed to when the card was now unblocked. The supervisor reverted to the standard practice mantra and them only being interested in one charge. The supervisor also told me all charges I was sent were dominated in US currency. When I told her this was strange given I was using a Canadian credit card, she claimed she was unaware of this. Really?
I have used this credit card for over 12 months. No complaints at all as to service. The application process, by email and then confirmed by mail, straightforward and uncomplicated. 1% cash back on purchases credited to the account in January. No foreign transaction fees. Additional feature - free roadside assistance, although I haven't yet to make use of this, and can not vouch for its effectiveness. Online statements, clearly written with the ability to track expense categories. Travel notification requires a telephone call. I’d suggest that this be included as an online service.