HomeTrust Secured VISA Consumer Reviews

Home Trust Visa conveniently “forgets” to send email reminders that your payment is due.
Since customers are not getting the reminder, they forget to check the statement, especially if you have many credit cards, and miss the payment date, resulting in hefty interest charges. This happened twice to me already. The second time was after Christmas, when everyone spends a ton of money on gifts. When I called customer support, they told me that they are aware that the reminders went out late, but the statement was available and they will not reverse interest charges. Is this even legal?
Shame on you Home Trust Visa. I’m cancelling your card, because the 3% you don’t charge in transaction fees for foreign currency, you make up (and more) in interest, a few times a year.
Mr CEO, enjoy your next vacation, it’s on me. You are welcome.

I had a deposit-secured visa for a few years. When I qualified for another card and had an offer of 0% interest if the balance transferred, I called Home Trust to get the final amount owed. They told me they don't allow balance transfers. I had 2 different customer service agents tell me that. They lied. I was able to transfer the full amount to my new card.
Telling customers they can't do balance transfers is incredibly unethical. They don't give you any interest on the money used as a security deposit either while collecting 20% interest on purchases.
I don't recommend them!

Their monthly statements are consistently mailed late...to prompt late payment fees. My second statement didn't arrive when it 'should' have, so I sent a cheque (two weeks in advance of the due date) to cover period purchases ++ extra$. They hold your check for 5? business days to clear. Even though the 5 business days came and went... They blocked my card (a week before the due date and days after the cheque clearance 'hold'). It's now almost a week past the end of the 'hold' and after 2 phone calls on 2 consecutive business days..." I don't know why, but they should have removed the block by now?".

If you don't relish your time and don't care about being held credit hostage for no explainable reason...then this is the card for you. Don't waste your time on this card... Do yourself a favour and move on.

THEY ARE THE WORSE. Every day since I applied they ask me for a document in an email. When I call to clarify no one knows anything OR you get an attitude. Why would anyone want to give business to a company that can't help or wants to help its customers? When dealing with money that is DEFINITELY something you don't want to have to deal with.
NOT WORTH THE HEADACHE OF SIGNING UP OR GIVING THEM THE BUSINESS FOR ANYTHING

This Visa is trash. They always send the statements late, so you can often miss a payment. (You have literally a week or less before you need to pay)
I opened a single chargeback case on this VISA after years of use and at least 80k of transactions, and they failed to send me the first notice for evidence that they need, which then gave me 24h to FAX or Snail mail evidence for a legitimate case. You can't even EMAIL anything to them in 2022!
When a car broke down in the middle of winter and my mother had to use the towing feature at the side of the road, they refused to tow the car to a place of her choosing and to add a payment to cover additional costs!
Very bad card, violating consumer protection laws.

In October I applied and paid a deposit. Told 10 business days to arrive. I am military deploying in January and a credit card is necessary for making reservations and handy to travel with. By mid-Nov still no card. Called, told to wait another week or two. Still, nothing came. Called back end of Nov and finally convinced them I never received it. They are sending out another one and waving rush fees I was told. Wait another 2 weeks still nothing came. Called, now told they can't do rush to a PO BOX! I move, forward my mail at the post office. Still nothing at end of December. Call again. They are going to send another card (3rd one) and rush it by courier to the door, no charge. Wait at home for 3 days still nothing. Call them again, it went out by regular post on Tuesday. I deploy now in a week 😡I can't even get my refund in time now. I don't know if this is a scam or what's wrong with this organization. I do not recommend it. No compensation or any solution was even offered to me.

Don't use Home Trust Visa. They are thefts. I had several charges put on my cards that I didn't order. They admitted it was an error but refuse to credit or give me my money back. it takes hours to get through and no one is helpful. They are a horrible company. Don't use them. I even reported them to BBB and they didn't help. I have been trying to get my money back and did everything I was supposed to. They won't get back to me and now they do but stay I'm pass the limit time of where I could get my cashback. Of course, they ignore me and refused to get back to me, now they say they made the error but REFUSE TO GIVE ME BACK MY MONEY. I cancelled my card right away and used another company that has been amazing.

7 months to issue card, wrong issue to the credit bureau, they cancelled the same day, then reissued the next day, that dropped my credit rating 17 points. Used about a month, then locked my account because the check was stale-dated, Mar 30, told send $1,000 deposit through my bank and would process as a deposit, April 5 account still locked, was told I might still have to send them another $1,000 check even though they have the $1,000 I already sent through the bank because it might not process it as a deposit, said would call me back in two business days, never got call back.
Couldn't log in may 3, was told it's still locked and they would try to process the $1,000 they still have of mine as a deposit, and they will call me back in two business days. Now I have a useless card, they have $1,000 of my money, I can't log in to see my balance, and if I cancel, my credit will take a hit. Also, if they mail your bill, you probably won't get it until after the due date.

Aside from the fact you can’t use tap with this card, or do any online banking. Their customer service is terrible. Will not listen - at all, despite multiple requests to do so “ please listen to me” and they talk right over you. They said “ you have to call home trust customer service “ I said “Please give me the number” about six times before actually getting the number even though I had called home trust visa customer service. Unbelievable. Not worth it! Get a prepaid visa instead. (By the way , we had a credit on our account and it was not due to maxed out cc). Stay away!

I tried HomeTrust because they advertise no foreign transaction fees but when I tried buying something on ebay and checked the exchange rate on VISA (usa.visa.com), the actual charge was 4% higher than the VISA advertised rate.