Industrial Alliance Life Insurance Reviews

I'm a client on the investment side. I called several times and they keep on passing me to another staff. Finally, a staff in Alberta took my call and the staff did not help and was rude and unprofessional. I told him that I will tell the manager about his attitude and he said: "Go on, I do not care if you tell the manager...". He sounds like he is so close to the manager that he will not get reprimanded. Finally, I took out my investments there! Well, I was not alone, frustrated co-workers of mine also took out their money because of the poor client service.

Industrial Alliance managed my pension and group life insurance for 15 years. When I changed employers, so did my group life insurance policy with IA. One day I received a bill for unpaid premiums and my file was being sent to collections. IA Customer Service would not close my file. Very unprofessional, unhelpful, high rates and bad customer service. I would not recommend this provider to friends or family. Beware!

Je suis sur l'invalidité depuis environ 3 ans et j'ai tellement de problèmes à avoir mes chèques que ce n'est même pas drôle. Donc, si vous pensez prendre une assurance invalidité, surtout pas avec l'industriel alliance, aucune compassion pour les gens qui sont malades.

J'ai récamment eu a changer de compagnie d'assurance vie. Durant 5 ans, ma femme et moi avions pris une police chez Industrielle Alliance. Le conseiller, lors de la vente, était courtois. Après la vente, il appelait tous les 1-2 mois pour revoir notre dossier et nous proposer d'autres services (placements et autres). Un peu harcelant, mais je peux vivre avec.

Dernièrement, un ami a moi deviens lui aussi courtier d'assurance et sa femme travaille comme courtier d'investissement. J'ai donc demandé une soumission d'assurances et un plan d'investissement qui s'est avéré très intéressant, plan auquel j'ai souscris. Aussitôt que mon courtier IA a appris la nouvelle, appel sur appel, sur appel... À toutes les conversations, son ton devenais agressif et très inapproprié envers ma femme, au point ou j'ai dut m'en mêler pour qu'il arrête de traiter ma femme d'infidèle et d'irrespectueuse de son travail (et je reprend ses thermes...).

Je ne reviendrai plus chez IA pour aucun produit. Je l'ai appris à la dure, je ne referai plus la même erreur, et je ne recommenderai plus cet assureur.

My husband took out a Life Insurance 24 years ago, never missed a payment in 24 years. Just got a letter saying 'Unfortunately your current premium level is not sufficient to keep your policy in force. We paid $38.33 for 24 years and now in order for me to keep my policy they want $82.37 a month, more than double. We are just getting a senior pension and cannot afford this so we loose it all. Thank IA for nothing.

Once I talked to their customer service I decided to pull all my plans out. Customer Service is the front line of a company and 5 min into my conversation with their service rep. who had terrible service manner and no idea how to answer my questions it made me realize this company will let me hanging off the cliff when it is time for a claim.

The medical took us (2 adults) about half a day. I felt that many questions were very personal, and some of them didn't seem justified. The contracted nurse admitted that Industrial Alliance's medical application was the longest and most complicated medical she had seen. While our broker was acting like it was a sure thing, my husband's application was "postponed".

Very poor customer service, very long delays to get back to you, very unhelpful, unilingual without effort to serve in your language. Stay away from this insurance broker Lynes Rivet of Services Gestavie Inc.

service à la clientèle très pauvre, très longs délais pour obtenir de nouveau à vous, très inutile, unilingues sans effort pour servir dans votre langue. Restez à l'écart de ce courtier d'assurance Lynes Rivet de Services Gestavie Inc.