RBC Insurance Life Insurance Reviews

Sent them a letter of request for cancellation at the end of March to the most recent address from their latest communication. 6 weeks went by with no email no reply. Went to their office in Brampton and talked to their Agent and Manager. They told me they had moved out of the last location. Strange enough my letter was not returned by Canada Post. I assumed it was still delivered to their Head Office.
The Agent gave me some forms to fill and signed. She told me it will take 2 to 3 business days. Two weeks went by and I sent her a email to follow up. She said she emailed the Head Office. Any other week came and gone still nothing. I emailed the Agent again and she told me they were behind. I will have the process finalized the next week. I then put a Stop Payment request in CIBC because they still charged me two months in a row. I found out they still charged me for the third time!
I will refer this to my Lawyer if they are still dragging their feet. They want to drag it on as long as possible and charge me a very high interest rate on the chunk of money they advanced to me last year. It’s just a nightmare dealing with them.

RBC told me they would let me know when my policy would take effect so I could cancel an existing policy I already had... but they waited 24 days to have me sign it, but still charged me as of the date they had written the policy. I ended up paying two premiums for a month. Very sketchy and unimpressed. Choose someone else!

Canceled my account 3 times. They have taken payments out for 4 straight months in a row. Their certified agent Hisham told me that the person who called me when I ordered the accident insurance called me out and lied to me. I was promised I would receive a refund in 72 hours and they have now cancelled my insurance. The very next day $72.00 was taken out of my account and when I called I was told that they saw I had a refund coming in 10 days, not 72 hours as I was told. Another lie. Be really careful with these people. I am shocked that the Royal Bank would act in this very unscrupulous manner. Save yourself a lot of headaches and buy your insurance from a reputable company.

Terrible services.I tried to cancel with them for 2 months received notification that the cancellation email was received and someone would get in touch with me.No one did, called again gave me the wrong cancellation email send it again with all the document and still waiting , i had to put a stop payment on my account.Never had an apology from a manager or anyone.When they call you and ask if your interested into life or health insurance just say no and hang up , waste of money and waste of time.

Without notice RBC insurance withdrew 353.52 dollar from our RBC account from a normal 52.53 amount. RBC bank contacted them on our behalf and all the contact information were dead phone numbers.
Registered letter sent and still no response or reversal of the charge. Very poor customer service.