RBC Insurance Life Insurance Reviews

Today I saw my policy lapsed so I called to fix. My rep said I have a balance outstanding on account and can't reinstate. Fine, update card info to pay balance, requested new policy. Apparently they need to re-underwrite me because I "cancelled due to non-payment". To pursue or escalate call Monday, but they can't help now.

OK but I was never advised of this? I found it lapsed TODAY when I tried to update it. "We mailed out notices" - to the wrong address, even though I updated it when I last moved as usual. They updated the policy but not my profile. "But it's still your responsibility to pay." Except I thought was paid because I auto-pay (annually) and never received notice of an issue. I know I get digital copies so not receiving a physical wasn't a tip-off for me.

So I am a client who notices the lapse, calls immediately, pays the balance, requests a new policy with auto-pay, and this is the response? I am very disappointed in the accusative feel I received in my call today.