TD Insurance Life Insurance Reviews

Had a 10-year plan and converted to 20 with becoming a non-smoker for value. Pay Annually, but there were months left on my old plan. They signed me up for a new plan, taking the money upfront, and cancelled my old 10-year plan. Almost 2 months later and several phones calls, I have not been refunded my old balance on my old plan. Every time I ring, I get a different customer service agent, they don't update the account after a call so every time we go through the whole exercise only to be told the money will be in your account soon, and they will call to confirm, and they never do, like they are trying to get me off the phone.

TD Life Insurance company is the sketchiest thing ever. They stopped billing me for my 20-year policy, didn’t tell me why as my CC was still valid, and didn’t notify me. They claim they won’t email the customer about missed payments due to security, and they don’t have an online portal to manage life insurance. I updated my address online when I moved using my TD insurance portal, but it only applied to auto and home, not life insurance, so naturally any snail mail they are legally required to send about a missed payment gets sent to my old address. And they said they can’t provide any online way to manage your life insurance for security reasons, even though anyone can manage their banking, mortgage, home, and auto insurance online with TD. Basically they’ve designed the system to maximize the odds you will lapse on your payment and have your policy cancelled so that they can sign you up for a new policy now that you’re older, which will cost a ton more. In other words policy is most profitable to them early on in the term, and become less profitable as the term progresses and you age. There should be a class action lawsuit to address this.