TD Insurance Life Insurance Reviews

Had a 10-year plan and converted to 20 with becoming a non-smoker for value. Pay Annually, but there were months left on my old plan. They signed me up for a new plan, taking the money upfront, and cancelled my old 10-year plan. Almost 2 months later and several phones calls, I have not been refunded my old balance on my old plan. Every time I ring, I get a different customer service agent, they don't update the account after a call so every time we go through the whole exercise only to be told the money will be in your account soon, and they will call to confirm, and they never do, like they are trying to get me off the phone.