Canada Life Life Insurance Reviews

When you call to inquire about anything, you can be on hold for 1-3 hours. When you complain about how long it takes to get reimbursed for most benefits (which is often) they just pacify you and tell you it will be coming soon. I tell them I have been sending inquiries online and they tell me that is useless because no one checks that. Right now, I have been waiting to be reimbursed for medical supplies for 5 weeks. When I was waiting for reimbursement for my partial dentures, it took 6 weeks. My husband has this company for benefits. It is awful. Needed to get orthopedic shoes, so I got a doctor's note which they would not accept. You have to get a podiatrist to send a full and specific problem you are having and once they accept that, then you have to go through umpteen dozen pairs of orthopedic shoes until they decide to accept a pair. Terrible company!

The online portal is inaccurate and does not provide you with up-to-date information on your claims. You are required to call customer service with a lengthy wait (an hour +) to inquire about the status of your claim. The customer service representative's knowledge is very limited and often results in multiple transfers to other representatives before getting an answer.

I am forced to use this company for now because my employer decided to use them for our health benefits. However, if you have the choice, I strongly encourage you to seek a different insurance company because this level of incompetence and lack of transparency is something I’ve never seen before in an insurance company.

My work just switched over to this insurer for some insane reason, and I am trying to get enrolled and registered, and not only was I on hold for two hours on the phone with them before being disconnected, I also went through ridiculous chat sessions with their "technical help". It appears they only have two agents to do the chat for the entire company -- Pratik and Nathalie. Pratik spent half an hour not answering my questions before disconnecting the chat on me, and now every time I happen to get Pratik on the chat, he automatically just disconnects the chat. He seems to be unable to answer basic questions about registration and enrollment when I did speak to him. Both of them just enter pre-written responses that do not answer any questions directly and it takes about an hour to get any basic answer to your question. I've enrolled with them but it seems that my plan isn't working at the pharmacy still, and there is no one to assist with this. Seems like that isn't the only problem I'm going to have with this company according to this horrid reviews.

My claims are not being processed correctly, have tried contacting them for help. On hold for over an hour today and then the call disconnected because no one was available to answer the phone. Also sent messages through e-mail and only got generic FAQ responses.

I have been trying unsuccessfully for months to reach them. Every time I am put on hold for over an hour or cut off because no representatives are available. This is extremely unacceptable and poor service. (zero stars). The officials who approved the decision to transfer the responsibility of the Public Service Health Care Plan to Canada Life displayed total incompetence and irresponsibility.

Service à la clientèle aberrante.

Deux jours au téléphones, 8 tentative.

8 fois se faire raccrocher au nez !

Courriel sans réponse!

Horrible service!!

There aren't enough words or examples to describe how abhorrent Canada Life is as a benefits provider. If there were zero or negative stars available, I would rate them as such.

My company has used Canada Life as our group benefits provider for several years, and I can only assume that it's because they are the cheapest possible option on the market. There are literally no redeeming factors to their service.

A few highlights of my experience include:

-Inordinately Long Wait Times: I've often waited on hold for 1.5 hours, only to be disconnected due to "system issues".

-Segmentation of Expertise: Each customer service rep can only assist you with one type of claim. If you need help with the Drugs vs. Health vs. Healthcare Spending Account, be prepared to talk to three different individuals, with a lengthy wait time in between each. You will also have to provide your identifying credentials every single time.

-Incompetent Staff: 75% of the customer service reps have no idea how to do their job. Asking them a simple question requires them to put you on hold for another 5-10 minutes while they investigate your query. They will rarely have a response on the spot and will claim that they'll call you back after they look into the matter further. Don't hold your breath.

-Processing Times: On average, it will take 4+ weeks for your claim to be processed. Their ongoing excuse is that they are short-staffed due to the pandemic. Cry me a river. Maybe they should hire better staff and pay them adequately. (See "Incompetent Staff" above.)

-Claim Errors: Your claim is finally processed - great! Not so fast, as you will need to review the results with a fine-toothed comb. Their team makes numerous "data entry errors", resulting in you only receiving a fraction of what you're owed. Time to follow up with incompetent reps after long wait times, thus causing the entire cycle to repeat itself.

I have no words of advice, other than to encourage your employer to avoid Canada Life AT ALL COSTS. My husband's company uses a different carrier, and the experience is the complete opposite.

Don't even try to phone them. Unbelievable wait time... gave up.
With non-service like this, think again about buying life insurance with them.

3.5 hours and then got a message "Technical Difficulties try back later"... On hold, second try 2.5 hours now.........

Crooks. Terrible/non-existent customer service, the only number listed to contact (no email) and you only get through two levels of call tree before it restricts/prevents you from going further or speaking with someone. This company finds any way to keep your moment that forces you to give up or contact media.