Life Insurance Reviews

Canada Life Life Insurance Reviews

This page has been viewed by: Please wait... consumers
(102 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:
Share your own experience
Write a review

Affordable Life Insurance?

  • Rates from 20+ life insurers
  • Premiums start at $12/month
  • Standard & Guaranteed plans
  • Can be purchased remotely

Get a tailored quote

Filter

Most helpfull reviews

Very difficult to submit claim

by Ruth on Sep 12, 2023
1 out of 5 stars

I waited four hours on the phone and at the end, they hung up on me. Being the tenacious person that I am, I am not giving up. I suffer from ehlers danlos. I need physical therapy and I have to discontinue till I can reach them and deal with coverage.
This is very stressful. I am in disbelief at how difficult this is.

1 of 1 people found this review helpful. Did you?

YesNo
Review topics

Contradictory & inaccurate

by Michael Goodfellow on Sep 11, 2023
1 out of 5 stars

My plan has always covered dental polishing every 3 months. This year, Canada Life began denying claims for polishing in less than 6 month increments, and their emailed explanations directly contradict the my eligible dates in my Canada Life account. Service was good for many years but has become absolutely terrible.

1 of 1 people found this review helpful. Did you?

YesNo
Review topics

Incompetent and useless

by Fed up and annoyed on Sep 11, 2023
1 out of 5 stars

Canada Life should be embarrassed by its dreadful service. I have waited weeks for reimbursement of a simple routine dental appointment. Today I received a letter in the mail saying that they couldn’t proceed with the claim as additional information is required. Such stupidity... Their incompetence is to blame as they have all the correct info but now want a paper claim submitted so it can be ‘promptly’ assessed. What a pathetic joke. Wish I could give zero stars but that doesn’t seem to be an option.

1 of 1 people found this review helpful. Did you?

YesNo
Review topics
Not sure if you can qualify for life insurance with existing health pre-conditions? Let us to help you with a no medical life insurance quote, meaning that you do not need to pass a medical exam to qualify for a life insurance policy.

No customer service

by Nancy on Sep 11, 2023
1 out of 5 stars

My claims are not being processed correctly, have tried contacting them for help. On hold for over an hour today and then the call disconnected because no one was available to answer the phone. Also sent messages through e-mail and only got generic FAQ responses.

0 of 0 people found this review helpful. Did you?

YesNo

Impossible to Reach Anyone

by Arif Mahmud on Aug 8, 2023
1 out of 5 stars

I have been trying unsuccessfully for months to reach them. Every time I am put on hold for over an hour or cut off because no representatives are available. This is extremely unacceptable and poor service. (zero stars). The officials who approved the decision to transfer the responsibility of the Public Service Health Care Plan to Canada Life displayed total incompetence and irresponsibility.

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Archaic Practices

by nixelby on Aug 3, 2023
1 out of 5 stars

They could not handle automatically merging my PSHCP and dental accounts automatically because of slight differences between my two accounts.

Why didn't they test the merging before the switchover? They would have found that thousands of accounts would not be successfully merged.

The causes of the failed merges are not complex or varied. Merging could easily be automated. Instead, they are forcing employees to call in and get their accounts merged manually.

Once you sit on hold for 60 minutes or more, they submit an internal form that will lead to your plans being merged within two weeks or longer.

1 of 1 people found this review helpful. Did you?

YesNo
Did you know that one in three Canadians, on average, will be disabled for more than three months before they turn 65? Get a disability insurance quote today to make sure your income is secure, even when you are temporary disabled.

Horrific service both online and on the phone

by chantal pelletier on Aug 2, 2023
1 out of 5 stars

We recently moved from Sun Life to Canada Life from the Public Service Public Health plan and we have been unable to put a claim in the system for days (the system is down or just keeps spinning) and there is no one to answer the phones, it keeps on saying to call back later.
Terrible service.

1 of 1 people found this review helpful. Did you?

YesNo

AWFUL

by ldowkd02i3 on Aug 1, 2023
1 out of 5 stars

We recently submitted a claim for a medication. The first time we filled it, the out-of-pocket cost was approximately $17 which wasn't too bad. Not even a month later, we refilled the prescription and the out-of-pocket cost was now $22. Upon further review, Canada Life came up with silly reasons about why they didn't cover more. The same exact cost was submitted for the claim on both prescription refills and the same dispensing fee. Our plan is to cover 80% of this particular medication. The medication cost is $50.56. The dispensing fee is $7.49. Canada Life paid $35.71. Out-of-pocket was $22.34. But then about three weeks ago, I ordered the exact same medication (same DIN and manufacturer) and the costs were all the same (medication was $50.56, the dispensing fee was $7.49 and insurance paid $40.21... so out-of-pocket was $17.84) HOW? So Canada Life doesn't actually cover 80%. It's cover what they want to cover and that's that.

1 of 1 people found this review helpful. Did you?

YesNo

Change in coverage after the transfer of Sun Life to Canada Life.

by SK on Jul 29, 2023
1 out of 5 stars

Not easy to get through to speak to anyone (2-4 hrs wait online). Lines are not open easily, you have to call many times a day to get through to someone. For the past couple of weeks, I have spoken to 4 of them. No one seems to know what’s going on. No one can help me. They all gave me a promise to call back. None did. I sent an email complaint with no answers. It’s unfortunate that no one working there can help me. Their "Contact Us" chat function doesn’t work. No email responses, staff via phone are unable to assist. It’s a really sad situation. I have no idea who can help me.

1 of 1 people found this review helpful. Did you?

YesNo
Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance, you would typically save around 30%-40% for the same coverage.

Medication not covered

by Robbie on Jul 19, 2023
1 out of 5 stars

Getting to talk to someone is impossible. Medication approved for over 4 years by Sun Life is not covered by Canada Life. I am diabetic and can’t get my medication cause other people abuse the product. Not my fault. I have had no medication for 3 weeks now. My health is important to me but not to Canada Life. Federal employees (current and retired - me) should have stayed with Sun Life. We were promised a smooth transition. Totally false.

1 of 1 people found this review helpful. Did you?

YesNo