Canada Life Life Insurance Reviews

So even customers who are willing to wait for an hour to have a representative speak to them are not good enough. It is easier for Canada Life to just cut the line and get rid of the headache of another paying customer inquiring about their insurance.

I had Canada Life through work. They made it damn near impossible to contact anyone by phone or email. They literally ignored me for 4-5 months then called my doctor with lies saying I was ignoring them except I have proof it was a lie. This caused a breakdown of trust with me and my doctor leaving me completely medically alone and unable to fill out any medical forms. Due to this situation, I lost my doctor my employment and all coverage, I have been alone with no help since. Please if you have choices go elsewhere.

If I could give this company 0 stars I would gladly. I work at a dental office and from feedback from my coworkers, my patients and myself this company is terrible. Wait times to speak to someone are more than an hour long. Meanwhile, their staff are only willing to hold for you for 1 MINUTE... Their clients time waiting for them is clearly not valuable to them. They are always causing problems for my patients, and I am always calling to help my patients get paid for what they are entitled to, and I wait for HOURS and am told that it is their policy to only hold for one minute. It is JUST BRUTAL and I hope for everyone's sake that their employer does not choose this company as their insurance provider.

I have sent a paper claim for health group insurance. I send paper claims regularly, the paper form is short, I've done it successfully many times. This claim was returned with the "Please, confirm provider's full name address and telephone number" reason code. I don't know what else can provide as the form is short and easy, I've filled it out as usual. I tried calling them to get some clarity on the return. I have been waiting for 50 minutes on the phone and still have not been connected to an agent. Ridiculously long waiting time.

3 hours waiting on the phone! How are they in business? Waste of time to call this company. Still no answer...

I bought my policy from London Life and now became Canada Life. I tried to inquire about info on my own policy. I was put on hold for a very long time and was finally able to speak with someone. Then the phone cut off. I called back and put on hold for a long time again. The customer service representation had really bad attitudes. It is just very unprofessional.

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.

I can’t express how frustrating it is to try to get information from this company! I can’t even get representatives to give me valid names or employee numbers so conversations can not be referenced and I’m always left trying to answer “who told you that “. Right now I’ve been in a queue on the phone for over 2 hours because my sign-in information mysteriously doesn’t work. I think a large part of their business model relies on frustrating the clients so much that they give up...