Canada Life Life Insurance Reviews

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.

I don't pay for this insurance, it is provided by the company I work for.
They are horribly slow at processing claims, at times feels like they're trying to force me back to work after my doctor has told me to stay home.
This has been the most frustrating insurance experience I've ever had.

I have unfortunately been called upon to claim group disability benefits twice because of separate health issues. Disability insurance is a critical financial security product intended to replace your income when you are disabled. But Canada Life doesn’t seem to understand that or care about their customer’s well-being. I dealt with a number of reps and, without exception, they lack any semblance of empathy and their sole purpose is to avoid paying benefits. In both cases, benefit payments were months behind. They continuously escalated demands to make it difficult to be paid they lied to me. They didn’t understand their own product or the Statutory Conditions around them and, they didn’t listen.

I STRONGLY suggest avoiding purchasing Canada Life products or switch carriers if you are insured by them and avoid their group insurance programs.

I have been waiting almost 6 months for pre-approval on dental work that two different dentists said I need. I have called multiple times without any indication when a determination will be made.

What a racket. The insurance company gets paid for not delivering a service.

Hi, my Ltd claim is in progress and overall very much dissatisfied with their customer support. Overall response is very slow.