Canada Life Life Insurance Reviews

This insurance is expensive compared to other life insurance. We bought ours and when a broker came to us we were very upset that the Canada Life agent gave us pay for life and that the premium is very expensive compared to if we buy from other life insurance companies. It was more than 10 years since we were paying and our cash value was only $600 ( this is for ten years in contribution)! We transferred already. We also learned from other friends that they also have the same worse experience as us with Canada Life.

Would you all be willing to file for a class action lawsuit against this company? It doesn’t seem that they do anything that they are supposed to and they just take your money.
My parents had been paying $75 a month for the past 20 years for life insurance, now suddenly they are told they need to pay $720 a month!!! Who can afford that?

I've recently helped my parents dispose of a life insurance policy and the disposition date was in late May. The insurer wanted after the disposition date was cleared and sent to CRA, that they will withhold money until the insurance holder can prove whether he is a resident or non-resident. That they waited until the form can be processed for three months before surrendering money in September is one problem, that they still collected for those three months for the policy that was already disposed of in May is another, more dastardly move. They just swindled the policy owner who dutifully paid the premiums for more than a decade out of half a thousand dollars. I will tell everyone that this company is a scam and a fraudulent business.

My mother recently passed away and we filed a claim for a small life insurance policy. The company has been very difficult to deal with and I've received many different versions of what needs to be done. Even after I finally got a packet from them in order for the 4 children to file individual beneficiary affidavits, I was advised by another agent that couldn't be done. Please note it was very difficult to get the original agent to provide the packet anyway. It is interesting to note that even the packet I received with a checklist enclosed was incomplete. We have dealt with 2 other life insurance companies and were pleasantly surprised by their responsiveness and customer service. I have absolutely NO faith that Canada Life will pay the benefits of a life insurance policy that my parents paid on for years. I firmly believe that if they do eventually pay benefits, they will do everything they can to make the process difficult enough that claimants eventually just give up.

Total scam! They will sign you up for insurance protection on your Walmart MasterCard without letting the customer know and charge you ridiculous amount every month. When you call them to cancel the plan and ask for a refund, they won't give you a refund! Instead, they threaten you to be careful of the way you talk to them because everything is recorded!!! They don't value their customers and they only want to run away with your money!!! Stay away! This is a SCAM!!!

...If you take on a Canada Life policy, you'd make sure you have a good insurance agent, if not Canada Life is not going to help you at all. I have come to realize that my agent is not better than an used car salesperson, promised me the world before taking my money, ensuring me if I cancel within 30 days she would personally refund me the money if Canada Life does not. When I got pressured into signing up for the products with Canada Life, the agent back dated the cheques (totally over $4500), for reason unknown to me, and cheques cashed immediately. When I contacted the agent to cancel the policies the agent delayed on submitting the cancellation request number of times till I demanded confirmation of the cancellation of all policies I took on. I sat quietly for over a month, there was no sign of any refund, I then contacted the agent for the first time inquiring about the refunds. The agent told me she would check with Canada Life, I never heard from after. I texted twice, called and left message once, she ignored me. One morning I found her on the phone unexpectedly, she then told me she had traced the refund, not to worry and it might take a few months but I would 'eventually' get it. The casual careless attitude of the agent upset me. The same day she forwarded me a stream of emails asking her whether I have received my cheques without the agent’s reply. I waited few more days with no feedback after asking to confirm the address where the refund cheques would have been sent to. I then decided to write Canada Life New directly. All I got back was the email from the New Business Associate of the Individual Insurance New Business department telling the financial institute to which my agent belongs to to advise her not to allow the client to contact Canada Life directly. It seems that Canada Life does not care what the agents and financial institutions out there representing them doing to their clients and policy holders. When something goes wrong clients of Canada Life would have nowhere to turn to. They don't care, don't want to be contacted. When they take your money, they want it 2 days ago, when they have to pay or return your money, they don't want to hear from you. If you have anything to do Canada Life, God Helps You!!!

About 7 years I payed life and health insurance for me and my wife. Canada Life did not pay me any red penny when my wife died, did not pay me when I lost vision on my right eye, did not pay me protection for credit line. This is extremely bad company. I do not advise to anybody pay them any money. Can somebody help me with good lawyer to start claim this company in court?

I purchased life and disability insurance through RBC home protector and their provider is Canada Life. Last November I had a back injury and I have been of work for almost 7 months now. I applied for the disability insurance I was paying for and thought I had. Once I sent all my medical info regarding my injury to Canada Life, they wanted more info from my family doctor going back 2years from date I purchased the insurance. They found a medication prescribed to me in that 2year period . The medication was for something other than anything they indicated on the application form questions I answered when I applied for the insurance. They declined me coverage for my back injury and cancelled my coverage for disability. I appealed there decision with a letter from my doctor explaining the medication treatment and they still declined me a second time. I took it to a lawyer last week. He said Canada Life is treating me unfairly and that I stand a great chance of settling this in my favor. Problem is he said I could end up paying him more than the coverage I would get back from Canada Life. At least he was honest. More than I can say for this insurance company.

Scotia bank sold coverage to us on our mortgage and Credit lines. When my spouse passed away and I submitted my claim Canada Life decided they were only going to pay a portion of the claim. They "averaged" our line 12 months prior to my spouses diagnosis and that's all they would pay. When we spoke to our bank rep who sold this insurance to us they had no idea of this averaging by Canada Life. If the reps at the bank are not updated on the rules and they are the ones pushing this product down their customers throats is the bank not liable for our lose?Canada Life will not return phone calls and have left me with a large loan to pay. I will be forced to hire a lawyer to hopefully get my claim paid. DO NOT ever let the bank talk you into mortgage insurance--go get term from a LICENSED insurance Broker.