Equitable Life of Canada Life Insurance Reviews

Waited more than an hour before somebody picked up my call, I understand they are backlogged but the agent is rude and not helpful at all. It is so frustrating they always tell the same thing that doesn't make sense. So rude and unhelpful that lady whom I spoke to. Been calling them 5 times regarding my claim since December 2022 but until now no progress. You need to retrain your customer service! So rude...

Easy to connect to customer service BUT the tone of their representatives are sarcastic and unhelpful. They changed their app structure and it is impossible to find the break down of my coverage. Before it was easy and helpful. I could check what I have used and what I still haven't used now I can NO... I have to study what I have used and guess what is yet to be used. It is frustrating to have to call the customer service to find out why my payment % was so low as they can give you any explanation and how can you argue back if you can't see your benefits explanations. I got this from work of course. BUT I would not recommend this company to anyone, Anyway, disappointed is the word for this service!