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Equitable Life of Canada Life Insurance Reviews

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(14 reviews)
Equitable Life of Canada
2.3 out of 5 stars:
Customer service:
Value for Money:

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Top negative trending topics ?

Agent/rep attitude
33.3%
Agent/rep knowledge
33.3%
Billing/payments
33.3%
Claim - denial
33.3%
New purchase experience
33.3%
Online quoting
33.3%
Phone wait times
33.3%
Policy changes experience
33.3%
Policy coverage
33.3%
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Customer service

by Ba wang on Feb 9, 2023
1 out of 5 stars

Waited more than an hour before somebody picked up my call, I understand they are backlogged but the agent is rude and not helpful at all. It is so frustrating they always tell the same thing that doesn't make sense. So rude and unhelpful that lady whom I spoke to. Been calling them 5 times regarding my claim since December 2022 but until now no progress. You need to retrain your customer service! So rude...

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Agent/rep attitude Phone wait times