Great-West Life Life Insurance Reviews

Once a year, they send a statement, and you get to do the math to figure out your payment.
No online options for GW policies and customer service will find you annoying.
Long wait times even after they figure out what to do with your call. GW is clearly not integrated with their system.

I’ve had my policy for more than 30 years. It was okay as GW, but it’s just a difficult, unpleasant experience to deal with them. I don’t think they could be less user-friendly.

We have now spent four hours on hold to try and remedy a problem that is not ours in the first place. Absolutely horrendous customer service. If you can stay away from this insurance company - do. Save yourself the days of your life.