London Life Life Insurance Reviews

After 30 years, discovered, due to ' inside rules', I OWE money on policy. NO CASH VALUE although bought WHOLE LIFE. Practices bordering on FRAUDULENT. Be careful, VERY CAREFUL. Keep money in your pocket.

I joined London Life back in 1999. A gentleman which is one of their agents hassled my husband at work almost every day to join London Life. He made phone calls to our house phone, left messages and came to our house twice a week. I was basically forced to buy these life insurance policies. Ever since then I pay $110 every month towards a very small amount of policy. When we spoke, we talked about one policy than when he actually mailed the paperwork, there was another policy, so I have two and not sure which one I am paying for. He sold a policy to my husband that we didn't understand anything on what we were getting into, we thought we signed up for a term policy which is what he said, now he states that my husband has to pay until the day he dies, doesn't matter what age. Not only do their agents lie, but they also hassle you and every time we get in contact with him, he yells at us or doesn't return our calls. The customer service is terrible, every time I call they all tell me a different story. I got a loan in 2007 and from 2007 to now, they charged me double interest on the money I owed. I borrowed $7000, and now I have to pay $13,000. In 2014, I gave them $3000 payment and NOBODY knows where it is. They do not keep records of payments and if I want records or have them look into the issue, I have to pay extra. So anyone considering this insurance company, please run as fast as you can and avoid it completely. It's a scam!

Absolutely astonishing this company is allowed a license to practice insurance. Anyone considering LL should look up the class action law suits against this company, and the reviews on here and understand that while you may have a friendly agent behind a desk selling you a policy - when it comes time to collect on a policy, you will find out that behind the scenes the company has no electronic records, horrific customer service and they will use unethical business practices to defraud you of your entitlements. My father had a policy there since the seventies. On his death we have been shocked at what they have done to his premiums and how they managed to sell loans and convince him it was managed through his policy but in the end charging him 300% interest on a loan over time. There is no paperwork or payment or premium schedules to back up anything and customer service refuse to provide information. They have treated us with callous indifference and rudeness as we inquire for further information. They have even told us we need to pay them more money to get information on his case. It's just been sickening. Avoid this company!

I became concerned 10 days after a RRSP seg fund transfer to a different institution . My account was closed , a cheque supposedly sent by snail mail to the new one . I was told repeatedly the receiving institution must be at fault , it was in their mail room , the cheque was sent on such and such a date , blah , blah . When the receiving institution contacted London Life they were told there was no cheque to cancel , that it had been mailed...for the first time , just two days ago !! Disappointment is an understatement . It cost me money and time to chase these scoundrels only to find it was a complete waste of time and I am not happy . Is there a professional standards branch to whom i can seek recourse , does anyone know ? Please and thanks.

My Wife passed away from breast cancer, we took policies together, London life Made a mistake and entered my birthdate on her policy!!! As a result they have refused to pay out the full face value of the policy! The agent was also made aware of this issue by London Life and made no effort to contact us and have this corrected! I guess he got his commission so who cares! There is concrete proof that this was 100 percent London Life's error and they are exempting themselves and their agent from any responsibility!!
DO NOT GIVE THEM YOUR MONEY! I have now retained a lawyer to fight these people!

Started a policy in the 80's, and 23 years of payments vanished because of some bogus loan that was made on the policy. Try to do anything about it and all they do is just give you the run-a-round and treat you like crap. Months later, investigations are still going on and no intentions of getting anything done. This Company is full of FRAUDSTERS AND DELINQUENTS. DO NOT DO BUSINESS WITH THESE PEOPLE.

I just had a nightmare experience with London Life’s Participating Life Insurance.
All they want is your money. The so called “Financial Adviser” has excellent cheating skills. He sold me the insurance with a premium that accounts for more than 1/3 of my salary, and told me the amount can be reduced next year. He hides the fact that reducing the premium “next year” leads to lossing about 1/3 of the premium I paid in the first year. Why he hides the information? Why he insists of reducing it in “next year”? It is because his commission for the first year is Huge, Huge. The commission would belong to him once the first year passed. What I loss would be what he earns, that is the key.
I cancelled the policy and naïvely made complaint to London Life. DO NOT believe London Life’s Complaint Office. All it does is to protect their “Financial Adviser”, therefor not return my money. They turned me down by using two kinds of “proves”:
First, “You signed the policy…” Yes, I signed the policy, but it is a result of cheating, which is what I am complaining for! If signing a policy can be used as reason of turning a customer down, are there any other complaint cases? I don’t know if the Complaint Office has no logical mind or just playing a game with me.
Second, “a note from the “Financial Adviser” saying he explained everything to you...”. The fact is he did not write anything at the meeting with me. It can be made up any time after when there is a need. On the other hand, I provided a real Hand Writing note by the “Financial Adviser” to prove he was cheating me, guess what, London life complaint office just ignored it. It is such unfair!
Do not deal with London Life!!!