Educational Approach - Great
by Happy&Informed on Aug 12, 2014
5 out of 5 stars
Life Insurance Reviews
Primerica Life Insurance Company Life Insurance Reviews
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(33 reviews)
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If I could give Primerica zero stars, I would. When I called customer service to cancel my membership, a guy told me he cancelled it. After a couple of months, I noticed that Primerica was still charging my bank account. I called again and a woman hung up on me after I told her I’d like to cancel my membership. I called again and I was transferred to someone else, then put on hold multiple times. Finally, I spoke to a woman who has said she cancelled my membership. I cannot get a refund for a service I was not using nor can they tell me why another man told me he cancelled my membership when he really didn’t. This is all a scam to get your money. They’re sneaky enough to make you feel comfortable enough to believe them. Their agents are horrible.
Frustrated My name is Joeann Green cancelled policy 3 months still waiting on refund check
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I compared pricing online and Primerica was charging my wife and I 63% more than equally rated insurers. Won't deal with them ever again.
My husband and I signed up with Primerica's 15-year term insurance. We pay the monthly premiums by automatic deduction from our joint bank account. We forgot that it was due to the end of March 2019. It was December 2019 when we realized that our monthly premium had increased from $169 to $403. We immediately contacted our original Primerica agent and inquired why the big increase took effect without prior notification. We met with the agent and discussed changing our terms based on the current situation. Then we formally inquired about how we can be refunded of the overpaid monthly premium from April 2019 to December 2019. Our agent and the Primerica team patiently reviewed our case until they found that the reason why we were not alerted about the term deadline and the premium increase was that the advanced notification letters they sent to us were mailed to our old address and that their system failed to update our home and mailing address. We thanked our agent and the Primerica (Canada) team for their kind attention and prompt response to our inquiry. They have helped us get the entire overpaid amount in less than 2 months. We can say that Primerica is indeed the "go-to" insurance company when it comes to customer service and client stewardship. They have agents that personally look after their clients' needs. We are optimistic that Primerica will continue to be of service to people who long for professionals dealing on insurance matters but prefer traditional attentiveness when it comes to overpayment inquiries.
I've been a client of Primerica for years, no fancy confusing presentation , no push salesperson - education on all my options even the ones they don't offer (and why) just the fact based on numbers. Just what I wanted to make an informed decision.
I gladly tell everyone to enlist Primerica to help you