Primerica Life Insurance Company Life Insurance Reviews

My husband and I signed up with Primerica's 15-year term insurance. We pay the monthly premiums by automatic deduction from our joint bank account. We forgot that it was due to the end of March 2019. It was December 2019 when we realized that our monthly premium had increased from $169 to $403. We immediately contacted our original Primerica agent and inquired why the big increase took effect without prior notification. We met with the agent and discussed changing our terms based on the current situation. Then we formally inquired about how we can be refunded of the overpaid monthly premium from April 2019 to December 2019. Our agent and the Primerica team patiently reviewed our case until they found that the reason why we were not alerted about the term deadline and the premium increase was that the advanced notification letters they sent to us were mailed to our old address and that their system failed to update our home and mailing address. We thanked our agent and the Primerica (Canada) team for their kind attention and prompt response to our inquiry. They have helped us get the entire overpaid amount in less than 2 months. We can say that Primerica is indeed the "go-to" insurance company when it comes to customer service and client stewardship. They have agents that personally look after their clients' needs. We are optimistic that Primerica will continue to be of service to people who long for professionals dealing on insurance matters but prefer traditional attentiveness when it comes to overpayment inquiries.