RBC Fixed Mortgage Consumer Reviews

The mortgage specialist from RBC Toronto that I have been in contact with by phone and email was rude and unaccommodating. First, the person barely replies. On her website, she promises to reply within 24 hours, whereas in my experience, the earliest she replies is within 4 days and also never. She asked us for our IDs to start creating a profile, but when we sent her IDs, she does not acknowledge receipt. That was not okay, but we just let it be because we previously have both agreed to schedule a phone conversation with her at 11 am on Feb 21. When I messaged her at 10:59 pm about whether the call will be made through video or phone (as she did not give us prior instructions about the meeting), she texted me that I "didn't confirm" and so she'll have to move the call to 11:30 am. I said I'm okay with it. By 11:30 am, my phone rang and the first thing she talked about was how it seemed that I don't have the sense of urgency to get a property (as her clients are usually the one's looking for to buy a property within a few months), and usually, she should already have some "checklist" documents from us. The problem was that she does not reply and she does not give us clear instructions. She didn't give us a checklist that she was saying prior to the call. With her, a person who does not reply, what sense of urgency does she expect from prospective clients? If she wasn't interested in working with us, then she should just say so.