RBC has horrible service
by Jess Harnett on Mar 16, 2021
1 out of 5 stars
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After looking to renew my mortgage and not getting anywhere with RBC, one simple email and I was already being looked after by a rep of another company. Got a lower rate and will pay off the home 2 years sooner.
I've now waited on hold two different times now with RBC. Both times on hold for over an hour trying to get some of my current RBC mortgage documents. The first document I requested was never sent out (wasted an hour and 30 min + on the phone).