Manulife Disability Insurance Reviews

A hassle from start to finish. I checked off all the right boxes for my insurance and trusted Manulife. Became disabled and it took 18 months, so much time and effort, three specialists for them to finally approve my claim. Then after paying it for a few years they cut it off because they said they neglected to take out the premiums in the first place. I have aged 20 years in the last 3 years of dealing with the company. They have made a terrible situation so much worse for me, and their reps, Mary L. and Kabir, were not helpful at all and had to be walked through the file on each phone call.

My fiance has a policy through her work. Last year she had hernia surgery because of her job. Her claim took a long time to process Manulife "didn't receive" the forms that were faxed/emailed to them even though there were confirmations of the forms being sent 2 or 3 times. After her surgery and some healing time, she was forced back to work to early. Her surgeon's and general practitioner's reports stated she was not ready to return to work. Manulife's docotor (who only read reports) overrode these reports stating he saw no reason for her to be off work so Manulife cut her benefits. As a result of all this, not even a year later she is once again off work and looking forward to another surgery for a repeated tare and additional tares to the same spot. As mentioned by others on this site, Manulife is not interested in their customers wellbeing. They are only interested in taking your money and paying out as little as possible. Bottom line: If you have a choice, look elsewhere. The only way you'll be happy with this company is if you never have to file a claim.

Don't expect them to give value for the money. Nor expect them to be truthful - they say one thing and them deliver another. Also their customer service personnel either don't know anything or they are just playing dumb - stalling you hoping you'll give up and stop trying. Sold the stock - telling every body about how shitty Manulife really is.

I have 4 years of negative experience with them! I did not choose this insurance company, my employer did. You have to leave several emails & voice mails before anyone will get back to you. I think their "Medical Consultant" is a Veterinarian , no offense to vets! I have an invisible disability which is certainly invisible to them. My symptoms are chronic and their answer is suck it up & keep going. All they care about is money & not their customers.

Stay away from this life insurance company. When you make a claim, they suspect that every one is committing fraud, they take too much time to look at the file, even when you try to purchase life insurance, they are so complicated in the process. My son had a bad car accident, they refused his disability claim after two month of wait. They said that 8 years ago he had a head injury. Unbelievable how they do not care.