Sun Life Disability Insurance Reviews

My job just switched over to them in November for short term, and they should have NEVER!! When I tell you, these people are UNPROFESSIONAL and don’t care about people’s bills at all whatsoever!! I’ve been out of work for over a month due to health issues being pregnant, I’ve turned in all my information, my job has turned in my information, and still they bs me and give me the run around to get my money I’ve been waiting on for a month now!! Even had to go to my job to let them know what’s going on, and they’ve had to get involved, all because this unprofessional company don’t and will not do their job!! They need to be shut down in my opinion and I want to talk to someone over these phone reps because I have a family of 3, pregnant, have rent, light bill, phone bill, and more bills to pay, and I’m sick of the hassle I’m having to go thru for my money!!

Customer Service is poor. After providing all the necessary documents in the portal, and my HR Department confirming my enrollment in the plan along with pay rate. Sun Life drags out paying 60% of my salary per the STD agreed amount. You call and ask to speak with your Claims Rep and she ghosts you, is at lunch (at 3pm in the afternoon), or gone for the day. No returned phone calls, no connection to management or leadership when asked to be transferred. This company has mastered avoidance! I would rate them zero stars, but was forced to give them one. Beg your employer not to use Sun Life!