Disability Insurance Reviews

Sun Life Disability Insurance Reviews

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(57 reviews)
Sun Life
1.1 out of 5 stars:
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Employers Please Don’t Choose Sun Life

by Dr. Terrell Rogers, DM, MBA on Dec 17, 2023
1 out of 5 stars

Customer Service is poor. After providing all the necessary documents in the portal, and my HR Department confirming my enrollment in the plan along with pay rate. Sun Life drags out paying 60% of my salary per the STD agreed amount. You call and ask to speak with your Claims Rep and she ghosts you, is at lunch (at 3pm in the afternoon), or gone for the day. No returned phone calls, no connection to management or leadership when asked to be transferred. This company has mastered avoidance! I would rate them zero stars, but was forced to give them one. Beg your employer not to use Sun Life!

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