Group Benefits Reviews
Canada Life Group Benefits Insurance Reviews
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(70 reviews)
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Agent/rep attitude (6)
Agent/rep availability (34)
Agent/rep callbacks (16)
Agent/rep knowledge (14)
Billing/payments (4)
Cancellation experience (1)
Claim - adjuster (9)
Claim - Coordination of Benefits (1)
Claim - denial (5)
Claim payout amount (2)
Claim processing time (16)
Complaints/ombudsman (1)
Email/message wait time (7)
Mobile app experience (1)
On-hold times/transfers (3)
Online chat (2)
Phone wait times (31)
Policy changes experience (1)
Policy clarity (2)
Policy coverage (7)
Pre-conditions (1)
Refund (2)
Website experience (7)
Review author
The website is terrible, locks me out of my account for no reason and when I call the number suggested, I get to put on hold for 30+ minutes. This happens every time I need to get in contact with their customer service. I have yet had any of my problems resolved by them.