Canada Life Group Benefits Insurance Reviews

I am a member of the public service. Worse experience ever with an insurance provider. After becoming administrators for the PSHCP they failed to prepare for the influx of claims. People sitting on thousands of dollars of unpaid claims with little to no chance of ever getting through to an agent. Claims are never updated, people have no idea what is going on. This company is a disaster to deal with. Do not recommend!

What a nightmare trying to get through to these people. I have now been on hold for 2 hours!!! At least I haven't been cut off which has happened a number of times. Totally unacceptable. The recording keeps saying you can get information on their website. What a joke. Can never find anything of use on their website. Why did they switch from Sun Life. Never had any problems and customer service was a breeze. STILL ON HOLD!!!

Getting the run around. My claim is almost 2 months and still no clear resolution.. asking the talk to the claim assessment dept to understand the problem and got the answer... ”you cannot talk to the claim assessments dept”.

Since the switch over to Canada Life it has been nothing but issues. I have spent countless hours waiting to talk to a representative and when I reach someone they don’t know what they are talking about. I cannot make any claims because of an error in the system. It gets “fixed” and then another error pops up. I’ve been paying for my prescriptions out of pocket because they can’t have no idea what they are doing. Worst mistake ever to switch over to Canada Life.

Retiring overseas and trying to get comprehensive coverage set up. I’m showing as having supplementary, which is useless outside Canada. I was told that I would have to do a ‘Positive enrollment’ to get comprehensive coverage started but I cannot get any direction from Canada Life.
I called 3 times - twice the agent hung up on me and a 3rd time the agent said they would call me back but never did.
And, of course, the CR Pension centre is doing nothing to help me. They did suggest I cancel my coverage though…

They do not answer what you are asking for, and different people answer with conflicting information and status of my claim. Takes over a month to get two answers that are conflicting and still no answer about my claim.

since the switch from Sunlife to Canada life it has been a complete nightmare. From getting my dependents information incorrect to hours spent on the phone and no one responding back to email. It has to be one of the worst customer services. Also taking 6 weeks to process an online claim is unacceptable and then to process it incorrect and try to find the means to get an amendment. Over all very disappointing

As previously stated by others, this company has absolutely no costumer service. Their automated service will constantly tell you all service representatives are busy and hang up on you. No one answers the online chat.
Their service standards say a claim should be processed within 2-14 days. I have 3 claims outstanding and almost a month old. All the proper documentation has been provided and received by Canada Life. Previous insurer had no issues with the same claims and paid out within a week.
Unless you are forced to be with this incompetent company… give your money to someone who will pick up a phone and want your business.

Have been trying for weeks to get a hold of someone. Never get a person on the phone, cut off from multiple chats without ever being connected to anyone, email has gone unanswered. This needs to be fixed!!
Never had these issues when we were with other insurance. When will someone help us and get this situation remedied.
Absolutely NO customer service.

I have tried to reach Canada Life PSHCP department on 4 different occasions in the same day and after waiting 56 minutes, a message says they are having system issues comes on and the calls hangs up.