Canada Life Group Benefits Insurance Reviews

I have had the worst experience with CanadaLife. They will do anything to not have to pay. When my company terminated them for the next year of insurance they pulled access to their online portal to make claims in order to make it harder to claim. Then they rejected valid claims by creating delays and asking for additional documentation which was not requested in the original forms. They delayed until the account was closed so they would not have to pay out on valid claims. Their customer service is also trained to delay and defer, hoping that people will tire of escalating. This is awful and really puts people into a challenging situation, where they have paid for a medical service they need and cannot get reimbursed. Please avoid this unethical company.

Got this insurance through work for drug, dental coverage etc. Been with them for 4 months, have had to contact them for 4 months. Suppose to process drug claims in 5 business days. I usually wait 15 days, see they have not done anything then contact them. Just ridiculous. I wish I knew who I could contact to have them investigated. They claim on their site they have donated 1 million dollars for COVID 19. How about paying customers back what they are owed.