Canada Life Group Benefits Insurance Reviews
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Canada Life owes me $500 from claims I direct billed last week and that they accepted. The usual timeline for payments is approximately 2 days. It has now been 8 days. I am a sole proprietor and cannot float this debt. I have have been on hold several times this week for long durations but had to hang up because I have to work. I have communicated with my clients that until Canada Life fixes their "technical difficulty" I they will have to use some other method of payment.
July 23rd and still cannot get someone to answer the phone, or leave a message or wait on the phone for the next available. They simply say "cannot answer please call later" and their phone is always busy.
2 or 3 days trying to get help from Canada Life is impossible. This is unacceptable.
They simply wont pick up the phone, I called 3 times, waited over an hour each time.
As bad as it gets.